Job TitleManager, Administrative
Working TitleAssistant Director of Campus Experience
Patient Sensitive Job Code?No
Standard Hours per Week40
Full Time or Part Time?Full Time
Work Schedule Summary
This is an exempt position and hours may periodically go above 40 hours/week and require working early mornings, evening and weekends.
VP AreaAcademic Affairs
Department00295 - Office of Admissions
CitySalt Lake City, UT
Type of RecruitmentExternal Posting
Pay Rate Range$50,000 to $55,000
Open Until FilledNo
Reporting to the Director of Recruitment, the Assistant Director is a member of the Student Recruitment and Outreach Leadership Team within the Office of Admissions and oversees the Campus Experience area including campus visits, recruitment and yield programs, the University Ambassador Program, the call center, and the Welcome Center. This position will contribute to the overall recruitment and enrollment efforts of the Office of Admissions by assisting in the development, implementation, and assessment of policies, programs, and financial objectives within the Campus Experience area; ensuring high level customer service between prospective students, University departments, and other stakeholders; and assisting with the human resource management within the Campus Experience Team.
1.Responsible for the recruitment, training/development, supervision, support, evaluation, and retention of three full-time, professional staff members (two events managers and the Welcome Center/Call Center manager) and 45 part-time student staff (University Ambassadors).
2.In collaboration with the other members of the Campus Experience team, manage all aspects of recruitment and yield programs including but not limited to: facility selection, program development, marketing, registration, catering, venue set up, and travel arrangements. Also, ensures appropriate staffing levels at the Welcome Center front desk, campus tours, call center, and recruitment/yield events.
3.Utilize best practices to assist in the development and implementation of the Campus Experience area's strategies and tactics, which are in alignment with other office efforts, to achieve the strategic goals of the Office of Admissions and the university. Effectively assess and report the impact and success of strategies and tactics through data analysis and survey tools and use data to recommend and implement improvements and changes to existing efforts.
4.Participates in office recruitment activities and special events including some overnight travel.
5.Assists the Director in the development and management of the Campus Experience area budgets congruent with the Office of Admissions visits and programming strategies/goals. Manage assigned budgets and be able to justify expenditures with appropriate documentation, as well as research, identify, and propose cost savings measures.
6.Model and utilize best practices of inclusion, equity and diversity exemplified in many ways, including staff hiring and development, setting priorities, and daily/long-term interactions with colleagues at the university and beyond, the Assistant Director should be an exemplar of the University's values and goals in this key role.
7.Ensures area's functions continue during staff turnover.
8.Serve as a backup for daily campus visit presentations.
9.Other duties as assigned.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Bachelor's degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education). Four years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.
Master's degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Master's degree from a regionally accredited university/college with preference given to degrees in higher education, student affairs, or related areas. Four or more years full-time experience working in a higher education environment particularly in new student recruitment and/or admissions. Understanding of the unique challenges and opportunities for programming to prospective university students and other key influencers in the college decision-making process. Experience with overseeing a campus visit program and managing student ambassadors/campus tour guides. Demonstrated experience with: supervising staff; managing budgets; developing, executing, and assessing programs and events. Possess exceptional organizational and time management skills. Excellent customer service, communication, and interpersonal skills as well as demonstrated ability to effectively communicate with culturally and ethnically diverse populations. Capable of working independently and as part of a team. Previous experience managing a Welcome/Visitors Center. Demonstrated ability to manage multiple projects simultaneously, meet deadlines, and find solutions to issues that may arise. Exceptional written, verbal, and presentation skills. Possess a valid driver's license at time of employment.
Review of Applications will begin on May 25, 2020.
Special Instructions Summary
The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: firstname.lastname@example.org or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: email@example.com .
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.