Guest Service Agent

    Hersha Hospitality Management, LP
    2215 S Strang Line Rd, Olathe, KS
    Full-time
    Similar jobs pay $8.83 - $21.32

    Job Description

    Overview

    Opportunity: Guest Service Agent

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

    Potential Career Path

    Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

    Position Requirements
    • Immediately greet guest and offer to assist with their needs.
    • Register and assign guests to hotel rooms.
    • Establish method of payment and verify credit.
    • Make and confirm reservations.
    • Compute bills, collect payments, and make change for guests.
    • Transmit and receive messages, using telephones or PMS system.
    • Respond to guest requests in a timely manner.
    • Receive and resolve guest complaints, elevating to supervisor if necessary.
    • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
    • Perform bookkeeping activities, such as balancing accounts and conducting audits.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Follow sustainability guidelines and practices related to HHM's EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.
    Experience
    • High School diploma or equivalent preferred.
    • Previous customer service experience or equivalent training required.
    • Knowledge of PMS systems preferred.
    Work Environment and Context
    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
    What We Believe

    People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

    Posting ID: 556729908Posted: 2020-05-01