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Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families' legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized and professional service. Fulfills the requirements as dictated by the licensing Board in the practicing state or province.
• Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
• Negotiates and enters into funeral contracts
• Handles contracts, legal documents, and collection of payments in accordance with company policies
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
• Arranges for the interment or cremation of human remains
• Confirms authorization to proceed with the service arrangements
• Verifies identification of the deceased and authorization for embalming
• Cares for the deceased in a respectful manner while performing a variety of tasks which may include: performing removals and transfers including lifting of deceased human remains; dressing and preparing caskets; coordinating and assisting with funeral services and visitations
• Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions
• Handles aftercare including delivery of: documentation, stationery, information on insurance, health benefits and pension and pre-arrangements for next of kin
• Handles pre-need sales where applicable. And, or ensures potential pre-need referrals are shared with Family Service Counselors
• Ensures adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
• Prepares and accurately completes documents and online entries related to services, cremations, maintenance
• Promotes and maintain a safe and healthy work environment
• Retains heritage and grows market share through active involvement with community, religious and other organizations
• High School diploma or equivalent
• Completion of a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science as required by state/provincial law
• Apprentice, Funeral Director experience as required by state/provincial law
• 2 years directly related experience preferred
• Must meet all licensing requirements required by state/province law and as prescribed by each state board
• Current state/province issued driver's license with an acceptable driving record
Knowledge, Skills and Abilities
• Basic knowledge of religious and fraternal organizations customs
• Knowledge of computers and some software including MS Office Suite required
• High level of compassion and integrity
• Good communication skills
• Problem solving skills
• Ability to multi task and set priorities
• Ability to work weekends and evenings
• Detail oriented
Postal Code: 22151
Category (Portal Searching): Operations
Job Location: US-VA - Springfield
Req ID: Req.82445
Who we are. What we do.
We are North America's largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one's life.
"SCI" refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
Posting ID: 556730819Posted: 2020-05-22