HCL Technologies Ltd.
    Switzerland, SC
    Full-time, Part-time

    Job Description

    Job Purpose

    SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for Windows operating system.
    Manage L2/L3 production/project support activities.
    This also includes the initial installation or update, patching, migration for these platforms
    Responsible for script development/ update in different scripting (Shell and Perl).
    Excellent communication and facilitation skills
    Experience or familiar on tools like ticketing and monitoring tools.
    Responsible for coaching and mentoring the team members.
    Willingness to work on flexible working hours including weekends.
    Involved in Routine Operational support and troubleshooting.

    Job Scope
    Should have at least 6-8 plus years' experience in Datacentre operations, RAID, File/ Print Server, Blade Servers, Windows Clustering, DNS, DHCP, ADDS, WSUS, Virtualization, Citrix etc.
    Sound knowledge on Microsoft Windows 2000/2003/2008/2012
    In-Depth knowledge including design and planning of Active Directory, DNS, DHCP, WINS, File and Print, DFS, CIFS
    Experience with Migration, Installation, Upgrades and Patching
    Scripting knowledge such as VB Scripts, KIX, Shell, Perl etc will be an added advantage
    Experience on VARITAS / Microsoft Cluster.
    Responsibility to build new test environment, creating POC and UAT environment
    Understanding of Multi-geo support environment
    Suggests new technologies and design changes
    Monitoring and maintaining SLA requirements by the team members
    Planning Backup/Restoration Strategy for 24x7 operation support
    Testing / Auditing/ implementing processes as required from time to time
    Implement, maintain, configuration and recovery of AD infrastructure
    Good Exposure to Group Policies creation, Roles, their testing and implementation
    Should have good working experience on RAID management and Array controller.
    Should have good knowledge & troubleshooting skills on MS Clusters, Windows Load Balancing
    Knowledge of Windows Registry, including knowledge of modifying system
    Knowledge of Citrix Environment is added advantage
    Good Proficiency in System Fault Tolerance Design, BCP/ DR planning
    Capacity planning and Fine tune system for optimal performance.
    Deal with OEMs and follow up for hardware & software issues to minimize downtimes.
    Responsible for Root cause analysis
    Understanding of SAN and NAS storage.
    Should have experience with performance management and tuning
    o Use performance monitoring tools, especially TOP, Grafana etc.
    o Analyse output from performance monitoring tools
    o Configure system tunables to support optimal application performance
    Should have experience in general user and system management techniques:
    o Create, maintain and modify user accounts
    o Manage services and subsystems Configure Electronic Service Agent
    o Use cron and at functions
    o Configuring system dump and core dump attributes, initiating methods for dumps
    Should have good communication and customer in


    4.5-8 Years



    No. of Positions


    Skill (Primary)

    Infrastructure Management Services (IMS)-Windows-VMWare



    Employee Group

    Business Line FT





    Auto req ID


    Removal Date


    Posting ID: 556732783Posted: 2020-05-22