HCL Technologies Ltd.
    Durham, NC
    Full-time, Part-time
    Similar jobs pay $9.89 - $17.61

    Job Description


    Project- s
    Key Responsibilities - Change Manager
    Take the ownership to oversee the day to day operations relating to Change Management
    Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers
    Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement
    Ensure Changes are implemented within scheduled time and evaluated post implementation
    Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required
    Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)
    Develop & maintain e Change & Release Calendar across Suppliers
    Evaluate impact, risk assessments, potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board
    Coordinate implementation of Changes that have require multiple Service Providers
    Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer
    Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.
    Identify and implement process improvements and ITSM platform/integration enhancements relating to same
    Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement
    Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness
    Consolidate reports related to Change Management from all Service Providers
    Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows
    Conduct regular trainings for process awareness and improve process compliance
    Skills, Knowledge and Experience
    Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
    Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills
    Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
    Supervisory skills and the ability to leverage support from other parts of the organization
    Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level.
    Understanding of Technologies & ITSM Tool
    Coordination, negotiation, and persuasion skills

    (1.) To effectively manage cross functional teams to complete requirement analysis, solution identification, plan/ lead project deliverables (2.) To ensure customer satisfaction for project deliverable quality and security no


    2.5-5 Years


    B Tech

    No. of Positions


    Skill (Primary)

    CFS-Processes-Service Integration & Management (SIAM)



    Employee Group

    Business Line FT





    Auto req ID


    Removal Date


    Posting ID: 556732945Posted: 2020-05-22