As a local business, we pride ourselves in being there for our community in the times of greatest need. Amongst all the uncertainty of the current pandemic, one thing is certain... now is one of THOSE times! Thus, as the local ACE Hardware store and being declared an "essential business," it is our privilege to be OPEN in La Grange to serve our community for all of their hardware needs. Consequently, we are looking to have people join us who believe in the power of community and the shop local mission. We ARE - Still Open...Always Essential...Forever Helpful. About Hortons Ace Hardware and Home Lighting Hortons has been serving the community for over 120 years and we pride ourselves on creating a superior client experience from the way our stores are merchandised, to the products we carry, and most importantly, the service we provide to each and every person who walks through the door. General Summary The Sales Associate will not be "selling products", rather they will be assisting in "solving problems" of those guests who seek their assistance. They will also assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Include the following. Other duties may be assigned. Customer Service: • Provide a positive representation of Hortons Ace Hardware. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Possess a friendly outgoing demeanor; work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations • Assist in creating a positive, professional and safe work environment. • Assist with receiving, checking in and stocking of merchandise throughout the store. • Assist with maintaining back stock levels. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. • Assist with merchandise resets through the store. • Ensure signage is current throughout the store. • Communicate any merchandising, cost control or sales idea to General Manager. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned. Education/Training High School or GED equivalent. Experience Formal retail experience or trades experience preferred but not mandatory. Physical Demands Standing, walking and lifting (up to 50lbs).
Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.