SUMMARY. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs and exceeding their expectations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned.
The apprentice cake decorator program will be a 240 hour training program designed to train you to become a cake decorator. Prior cake decorating experience is not required. You will be expected to complete the training program and will graduate with the skill sets needed to become a Cake Decorator with Harris Teeter.
Desire to learn how to become a cake decorator (no prior cake decorating experience required).
Has a passion for serving customers to make every day celebrations and special occasions (birthdays, holidays, etc.) incredible.
Willingness to learn a new skill set that could turn in to a career with Harris Teeter
Passionate about the grocery business and serving customers
shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests.
Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.
Follow through on customer requests. If you cannot say "yes" to a customer's request, bring in department management or the manager-on-duty. Never turn down business.
Make eye contact with and smile at every customer.
Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for.
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product.
Answer telephones appropriately and provide requested information in a polite and professional manner. Respond back to people on "hold" in a timely manner. Writes orders.
Sell Only Fresh Products. Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines. Comply with the Food Safety policy (RO-37).
Keep Our Stores Clean. Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements. Follow Harris Teeter sanitation standards and procedures. Clean and sanitize prep room and coolers as appropriate. Keep counters and food contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat.
Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, emptying trash, etc.)
Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log.
Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers, and other duties as assigned.
Establish a working and shopping environment of trust, respect, and integrity.
Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management.
Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours.