Mortgage Administrative Assistant

    Bank of Ann Arbor
    Ann Arbor, MI 48104
    Full-time, Part-time
    Similar jobs pay $9.83 - $19.37

    Job Description

    Job Description

    Essential Duties and Responsibilities:

    1. Provide proactive administrative support.
    2. Facilitate and maintain relationship between the MLO, client, realtor, internal staff, and all other parties to the transaction
    3. Monitor and advise MLO of upcoming rate lock expiration and assist in obtaining extensions as needed
    4. Assist in managing MLO pipeline and closing reports to ensure deadlines are met on all loans.
    5. Assist in mailings, thank you letters and other company marketing initiatives.
    6. Maintain and update customer contact information.
    7. Keep MLO current on company/industry information. Including webinars and conference calls.
    8. Monitor inventory of office supplies and place orders as needed /contact vendor for Copier issues
    9. Provide computer support and updates by monitoring email inbox while MLO is unavailable.
    10. Update and distribute sales meeting guides and other tools available to MLOs.
    11. Monitor websites for accuracy and changes.
    12. Coordinate continuing education and registration requirements with MLO and compliance.
    13. Review training needs with MLO and support when needed.
    14. Order all residential Appraisals- follow orders to assure timely completion-process appraisals- notify MLO and processors upon completion
    15. Primary contact with Appraisal Firewall- trouble shoot orders - manually assign when necessary
    16. Maintain and submit appraisal invoices for payment and follow up on all vendor inquiries about outstanding invoices
    17. Process all Title requests for loans in process- follow up as needed
    18. Review loan files for completeness prior to submission to processing
    19. Run weekly and month end reports for Sales team meetings
    20. Send out agendas and take minutes for all meetings
    21. Attend closing for MLO officers when necessary
    22. Liaise with Ann Arbor Board of Realtors as Affiliate member- updating MLO as needed


    • Prior mortgage processing experience would be ideal
    • Good organization skills
    • Customer service oriented
    • Experience in the mortgage industry a plus.
    • Dependable and motivated
    • Knowledge of the Mortgage Industry
    • NMLS registration

    Type or Copy/Paste Requirements here

    Posting ID: 557880659Posted: 2020-07-07