Help Duties Summary
The ideal candidate for this position will have experience supervising a large diverse organization in a customer contact center environment and disaster assistance programs experience. This position starts at a salary of $121,316 (GS-14) in Hyattsville, MD & Winchester, VA, $116,203 in Denton, TX and $107,807 in Caguas, Puerto Rico. Apply for this exciting opportunity to become a member of the Recovery team within FEMA.
View common definitions of terms found in this announcement.
Learn more about this agency
When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.
EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
In this position, you will provide oversight, through a staff of supervisors, to specialists that perform emergency management work that coordinates, with other entities, survivor recovery from federally declared disaster operations. Typical assignments include:
- Performing work that involves policy issues dealing with recovery from federally declared disaster operations.
- Serving as a primary agency contact for other Federal Agencies and regional offices for guidance and interpretation of NPSC Policy.
- Developing and reviewing policy, procedure and business rules required to support the National Emergency Management Information System (NEMIS) database.
- Conducting analysis of programs and staff proposals to assure implementation of policy. Recommending alternatives or modifications to existing policy as necessary. Develops guidance used in the development of programmatic evaluative criteria.
- Ensuring staff adequately provides coordination and assistance to major activities to ensure the capability to continue essential functions during any event or incident.
- Developing, and providing oversight for, the strategic planning of tele-registration and helpline service enhancements, submits proposals for expanded utilization of such capabilities and designs future contact center innovations for review and integration by Section Chief.
50% or less - Travel up to 50% is required for this position.
- Job family (Series)
0089 Emergency Management Specialist
Help Requirements Conditions of Employment
Please ensure you meet the qualification requirements described below.
- You must be a U.S. citizen to apply for this position.
- You must successfully pass a background investigation.
- Selective Service registration required.
- Current federal employees must meet time-in-grade requirements.
- You must be able to obtain and maintain a Government credit card.
- Please review 'Other Information' section for additional key requirements.
Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. The time-in-grade requirement must be met within 30 days of the closing date of this announcement.
The qualification requirements listed below must be met within 30 days of the closing date of the announcement.
You qualify for this position at the GS-14 level (starting salary $$121,316 Hyattsville, MD & Winchester, VA, $116,203 in Denton, TX and $107,807 in Caguas, Puerto Rico) if you possess the following: One full year of specialized experience equivalent to the next lower grade (GS-13) in the Federal Service. This experience may have been gained in the federal government, a state or local government, a non-profit organization, the private sector, or as a volunteer; however, your resume must clearly describe at least one year of specialized experience. Specialized experience for this position includes:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- Providing guidance to supervisory employees within a large Individual Assistance workforce while developing ways that increase staff performance, improve work procedures and promote a high-functioning call/contact center operation; AND
- Providing advice on Individual Assistance issues or to acquire compliance with policy, statutes or regulations; AND
- Conducting briefings and other communications with stakeholders to include Senior officials; AND
- Implementing emergency management related directives, regulations, policies or procedures; AND
- Integrating diverse stakeholders (e.g., disability, tribal, insular or other diverse populations) into emergency management activities to ensure they have equal access and resources in accordance with laws.
NOTE: Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For a brief video on How to Create a Federal Resume, click here.
Current or former FEMA Reservists/DAE employees: To accurately credit your experience for these intermittent positions, make sure to list the dates (from MM/YY to MM/YY) of each deployment, along with the job title and specific duties you were responsible for during each deployment. Failure to provide this information may result in disqualification.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
- To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Public Trust clearance as a condition of placement into this position. This may include a credit check after initial job qualifications are determined (Mythbuster), review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. For more information on background investigations for Federal jobs please visit OPM Investigations.
- If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
- DHS uses E-verify, an internet based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
- The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
- This announcement may be used to fill one or more vacancies.
- All candidates must be able to deploy with little or no advance notice to anywhere in the United States and its territories for an extended period of time.
- A one year probationary period is required for new Federal competitive service employees and new supervisors and managers.
- If selected for this position, and you have not previously completed these requirements, you are subject to (1) completion of a 2 day onboarding program at your primary duty location; and, (2) completion of a subsequent, multiple day orientation program within 90-120 days of hire, at a location to be determined. Travel associated with the orientation portion of this requirement may be at FEMA's expense.
- This is a Non-Bargaining Unit position.
- If this position has been identified as a Testing Designated Position (TDP) because of its security, public health, and/or public safety sensitivity, you are subject to random drug testing under FEMA's Drug-Free Workplace Plan (DWP). Refusal to be tested will result in disciplinary action up to and including removal from federal service.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using a job questionnaire that is based on the following competencies needed to perform this job:
If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.
- Technical Proficiency
- Customer Service
- Representing the Agency
- Assigning, monitoring and evaluating work (supervisor)
Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veteran must 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement. (Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets.)
Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under ICTAP, you must be rated at a minimum score of 85.00 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Interview Requirement: Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration.
To preview questions please click here.
Background checks and security clearance
Drug test required
Position sensitivity and risk
Moderate Risk (MR)
Trust determination process
- Required Documents
Help Required Documents
- Responses to the job questionnaire. You will be directed to the online job questionnaire once you begin the application process.
- Current/former federal employee? Submit copy of your most recent SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration, e.g., length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, with-in grade/range increases); your current promotion potential; proof of permanent appointment if applying based on an interchange agreement; etc. (see Note 1).
- Current/former FEMA Stafford Act employee who has served continuously for three or more years since August 1, 2014, and eligible for consideration*? Submit copy of your applicable SF-50, Notification of Personnel Action, showing your employment in a Stafford Act position on or after August 1, 2014 (see Note 1). If you are selected for this position, your records will be reviewed to verify you meet the three continuous years of service requirement prior to appointment.
- Current FEMA Stafford Act employee with competitive status*? Submit copy of your applicable SF-50, Notification of Personnel Action, showing you have previously served in a permanent or conditional competitive service position. You may meet this requirement if your applicable SF-50 shows the following and you meet reinstatement eligibility requirements contained in 5 C.F.R. 315.401:
*See note in "
- Block 24 (Tenure). Code is either "1"- Permanent, or "2" - Conditional; and,
- Block 34 (Position Occupied). Code is "1" - Competitive Service
Posting ID: 558253174Posted: 2020-05-21