IT - Help Desk Support Technician

    EMCOR Group, Inc.
    Fort wayne, IN
    Full-time, Part-time

    Job Description

    Job Title: Help Desk Support Technician

    About Us: Shambaugh & Son L.P., a wholly owned subsidiary of EMCOR Group, Inc., is a construction/engineering firm. We specialize in the Design/Build method of construction resulting in fast-track delivery of the project improvements to our clients. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform over $750 million of construction projects per year with over 2,600 employees throughout 50 states from our home office in Fort Wayne, Indiana.

    Our success has been driven by our ability to attract and retain knowledgeable and seasoned professionals to work on the Shambaugh team. As we continue to build on our 90+ year Shambaugh success story, we are looking to complement our existing experienced engineering staff with motivated and talented individuals who are interested in expanding their engineering knowledge and gaining valuable work experience.

    At Shambaugh we recognize people as our most important resource, and it is our mission to produce the industry's highest level of quality services and productivity on every project in order to develop repeat customers, maximizes return on investment, and provides professional growth opportunities for people in the organization.

    Job Summary: The Help Desk/Desktop Support Technician is responsible for providing the initial point of contact for employees having IT related issues and escalate, as needed. They will be responsible for supporting workstations, software, printers, mobile devices and other IT related equipment. They will assist in maintaining network documentation for the organization. They will need to be able to provide this assistance in person, via email/chat, or over the phone. The technician will be required to utilize our help desk software system to track issues within the organization.

    Essential Duties and Responsibilities:
    • Professionally and effectively serve as initial point of contact for the IT Helpdesk and escalate tickets in the system as needed
    • Respond to technical support calls, emails, and in-person requests for assistance
    • Prioritize work/tickets accordingly and work with other technicians to resolve issues
    • Provide hardware, software and networking support for all levels of the organization
    • Provide end user training to employees
    • Troubleshoot, diagnose, repair, install, setup, configure, and deploy workstations, printers, switches, setup workstations
    • Assist employees with various applications and operating systems
    • Communicate technical information to both technical and non-technical users
    • Other duties as assigned
    • 4+ years of proven experience in a helpdesk of IT environment
    • Strong team player and able to communicate with co-workers regularly
    • Excellent organizational, written, and verbal communication skills
    • Knowledge of Windows desktop operating systems
    • Knowledge of network cabling and standards
    • Possess working knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
    • Ability to lift 40lbs
    • Ability to prioritize work accordingly
    • Good understanding of common network services and protocols
    • Good communication skills to communicate with customers on site and at over 20 locations

    We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

    Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

    Posting ID: 558254474Posted: 2020-05-21