Conversational AI Designer

    Honeywell
    Charlotte, NC
    Full-time, Part-time
    Similar jobs pay $8.08 - $14.97

    Job Description

    Join a team recognized for leadership, innovation and diversity

    The future is what you make it!

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

    Working at Honeywell isn't just about developing cool things. That's why all our employees enjoy access to dynamic career opportunities across different fields and industries.

    Are you ready to help us make the future?

    Honeywell HR Technology Solutions is searching for a CONVERSATION DESIGNER responsible of the Digital HR Assistant flows design, while considering both the user's needs and the technological constraints, curate the conversation, defining the flow and its underlying logic in a detailed design specification that represents the complete user experience. The successful candidate will partner with stakeholders and developers to iterate on the designs and bring the experience to life.

    KEY RESPONSIBILITIES:

    Craft various lean conversation flows within designated deadlines

    Define conversational design patterns to enable actionable tasks and provide useful information

    Stitch together multiple flows into a coherent experience

    Define tone, design language and performance standards

    Define the tone of the Digital HR Assistant

    Craft the conversation flows using wireframing tools and content matrices (copy decks)

    Design according to user profile segmentation and business rules

    Define and document reusable conversational components

    Implement consistent style guide across data sources

    Copywriting and content library maintenance

    Translate HR processes into easy, consumable interactions

    Collaborate with stakeholders on design feedback and solutions

    Pro-actively manage roadblocks and escalate according to sprint schedules

    Create and communicate project goals

    YOU MUST HAVE:

    Bachelor's degree or in lieu of degree, minimum 4+ years in this field

    Minimum 2+ years of experience working with NLP models or machine learning

    Minimum 2+ years of creating content in a professional environment with attention to detail and thoughtful designs lacking errors

    WE VALUE:

    Bachelor's Degree in Journalism, English, Communications, Computer Science, Engineering or related field

    Native-level English copywriting skills with flawless grammar and syntax; Be able to write concise and digestible copy

    User Interface Design experience

    1+ year(s) of writing for a conversational platform or other short-form experience (i.e. mobile apps, social media, marketing)

    Proficiency in Microsoft Excel, Axure and Sketch or equivalent design programs

    Conversational interface design with experience in user applications and how to make them intuitive and easy to use

    Experience collaborating in a product team environment (i.e. developers, product owner, user experience)

    Practical experience in natural language processing methodologies and isolating potential training issues, upstream

    Data-driven approach to decision making

    Design Thinking experience

    Experience in agile methodology and design delivery according to sprint cycles

    Strong attention to detail and accuracy in all tasks

    HR processes knowledge

    Functional experience dedicated to a digital product

    Ability to work across organizations and business

    Ability to build strong relationship with customers

    You may have been a content strategist, editorial designer, copywriter, tech writer, information architect or narrative designer before. You could have worked on projects like Amelia, Erica, Watson, Luie or Facebook Messenger.

    Additional Information
    • JOB ID: req232728
    • Category: Engineering
    • Location: 150 N College St,Charlotte,North Carolina,28202,United States
    • Exempt
    Global (ALL)

    Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

    Posting ID: 558255976Posted: 2020-05-21