Front End Manager - store# 3424 Proctor

    Albertsons Companies
    Tacoma, WA
    Full-time, Part-time
    Similar jobs pay $35.50 - $59.74

    Job Description

    PURPOSE: Ensures all customers receive fast, friendly, and accurate check out service by
    passionately implementing the spirit of Legendary Service. Manages and schedules shifts and
    duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front
    End Manager Assistant. Front End Manager oversees the completion of daily cash
    office/bookkeeping duties, customer service counter, and check out, while supporting store
    sales, and focusing on customer service.

    DUTIES AND RESPONSIBILITIES:
    Champions company and division customer service programs to meet and/or exceed the
    division's customer satisfaction measurement goals.
    Handles customer relations in a positive manner, including effective resolution of
    customer complaints.
    Promotes Albertsons/Safeway's philosophy of personalized service.
    Provides fast, friendly, courteous and legendary customer service.
    Improves customer relations and performs checking duties and supervisory functions on
    cash registers. Serve as backup checker when necessary.
    Engages in suggestive selling and other sales techniques.
    Directs and supervises front-end activities including: monitoring customer traffic and
    service level, coordinating and implementing front end service programs, maintaining
    cleanliness standards, being proactive in maintaining safety and appearance of frontend.
    Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item
    Correction Forms, etc.).
    Ensures front-end is fully operational and projects a positive image.
    Handles and is accountable for cash flow and controls including: safe transactions,
    issues and pickups of monies, tills, approving checks, rain checks, refunds, and
    monitoring checker money handling policies and procedures.
    Handles scan system emergency procedures, UPC codes not on file, scan pricing errors
    and other retail integrity issues.
    Assists with interviewing and hiring of checkers, courtesy clerks, customer service
    counter clerks and office/bookkeepers.
    Assists with training front-end employees (checkers, courtesy clerks, customer service
    counter and office/bookkeepers) and monitors front-end compliance.
    Supervises employees assigned, makes recommendations for employment status
    changes and discipline to Store Director.
    Responsible for maintaining a constant awareness of customer and employee safety.
    Enforces dress and grooming standards for all employees.
    Assists with controlling shrink.
    Responsible for performing all job duties and responsibilities safely, accurately and with
    honesty and integrity.
    Other necessary and required duties as directed and required.

    SKILLS AND PHYSICAL REQUIREMENTS:
    Strong communication, leadership, team building, interpersonal skills and the ability to
    maintain composure under pressure.
    Ability to professionally handle difficult situations while projecting a positive image.
    Frequently lift and maneuver objects of varying dimensions and weights up to
    approximately 55 lbs.
    Ability to stand or walk for long periods of time and ability to move quickly.
    Ability to operate and troubleshoot store computers and checkstand equipment such as
    printers, scales, public announcement equipment, scanners and cash registers.
    Knowledge of interviewing techniques, basic employment law, computer software and
    the analytic ability to handle administrative details such as planning and scheduling.
    Ability to supervise others, analyze and gather facts for recommending disciplinary
    action.
    Ability to make hiring or promotion decisions.
    Good understanding of company practices and in-depth understanding of Front End
    policies and procedures, and the ability to judge and react to business activities.
    Mental alertness is necessary to ensure safe and accurate completion of work activities.
    Knowledge of product variety and perishability, safety and sanitation procedures, and
    department policies and procedures.
    Ability to present a positive image to the public.
    Exposure to potential hazards exists with respect to equipment and work aids necessary
    to perform job duties.
    Knowledge of basic mathematics and weights and measures.

    WORK ENVIRONMENT:
    Working conditions consist of a temperature controlled store environment. Occasional
    exposure to outdoor environment with varying temperatures.

    SAFETY-SENSITIVE POSITION:
    Job responsibilities include tasks or duties that could affect the safety or health of the employee
    performing the task or others.

    Safeway, INC. is an Equal Opportunity Employer

    Posting ID: 558409306Posted: 2020-05-22