Inside Sales Team Lead

    Lincare
    Nashville, TN
    Full-time, Part-time
    Similar jobs pay $8.28 - $18.67

    Job Description

    Lincare is playing our part to meet the COVID-19 challenges through our continuum of care with in-home services, helping to maximize hospital capacity and providing a more comfortable environment for our patients. Lincare's number one priority in any emergency or natural disaster is your safety. Lincare has been preparing for the safety of our employees and the continuum of care that may be needed for our patients. While a vast majority of our roles do not have face to face interactions with our patients some roles do. With these patient-facing roles, we have ensured that we are following the latest standards and guidance in the use of personal protective equipment (PPE).

    The Inside Sales Lead provides leadership for the Sales Specialists matters relating to the servicing of customers.
    • Achieve call center and individual quality and productivity goals in accordance with established objectives
    • Manage individual projects and contribute to other operational initiatives outside of team responsibilities
    • Provide guidance and leadership skills to Sales Specialist Supervisors and assist with management and direction of their sales teams
    • Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
    • Focus and maintain performance efforts of the team on current business goals
    • Work to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner
    • Serve as a knowledgeable and productive part of the managerial team
    • Implement and monitor new initiatives to enhance the performance of the team and the center as a whole
    • Oversee training of new Specialists assigned to the team and provide refresher training as needed
    • Identify opportunities for efficiency improvements
    • Participate in the Vital Few yearly initiatives
    #SLS

    #SLS

    Qualifications:
    • Ability to read, write, and perform both mathematics calculations and the English language effectively
    • Ability to work independently
    • detail-oriented with excellent organizational skills
    • Ability to communicate independently and verbally with personable and effective writing and speaking skills
    • Ability to work in a normal office environment utilizing a computer approximately 75% of the time
    Education and Experience:
    • High School diploma or GED required
    • Bachelor's Degree preferred
    • 4-6 years of customer service-call center experience
    • 1-2 years of inside phone sales experience; supervision experience preferred
    • Inbound/outbound call blending call center experience in a multi-site environment
    • Proven leadership skills in coaching, developing, and training call center personnel
    • Demonstrated history of meeting performance objectives
    • Health care experience preferred
    Posting ID: 558409307Posted: 2020-05-22