Customer Pay Collector FL

    Lincare
    Toledo, OH
    Full-time, Part-time
    Similar jobs pay $9.46 - $15.16

    Job Description

    The Customer Pay Collector is responsible for initiating calls with patients to being accounts current; performing necessary follow up on delinquent accounts, updating and maintaining accurate financial records, including accounts receivable; and Ensuring that incoming calls are answered quickly, costumer pay balances are collected, and all departmental goals met.
    • Provide customer service regarding billing and collection issues and resolve discrepancies
    • Represent Lincare through professional conversation by means of inbound and outbound calls
    • Collect and process payments, payment plans, and recurring payments
    • Ability to work effectively both individually and as part of a team
    • Initiate resolution to patient complaints
    • Advises collections department of required actions for billing
    • Submit all Change of Insurance information
    • Handles mail for the center including responding to requests for information
    • 2 years high volume call center experience
    • At least 1 year collections experience
    • Knowledge of Billing and Collections procedures
    • Accounts Receivable knowledge/experience
    • Strong attention to detail, goal oriented
    • Excellent written and verbal communication abilities
    • Ability to prioritize and manage multiple responsibilities
    • Commitment to excellent customer service
    Posting ID: 558409354Posted: 2020-05-22