Customer Representative - Part Time

    State of Indiana
    New albany, IN
    Part-time

    Job Description

    Work for Indiana

    Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day.

    About the Indiana Department of Workforce Development (DWD):

    Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana's employment future. If managed properly, Indiana's workforce will be second to none and completely prepared for the next phase of the state and country's economic growth.

    Salary:

    This role is typically filled with a starting salary of $13.21/hr. This position is located in New Albany.

    About the Job:

    The Customer Representative works in the WorkOne system to assist regional job seekers and business customers by promoting WorkOne and the wide range of services.

    A Day in the Life:

    The essential functions of this role are as follows:
    • Assist customers, in person and on the phone, by answering questions related to WorkOne services
    • Collaborate with staff members for the purpose of job seeker referrals to WorkOne services
    • Utilize data tracking systems ensuring entry of all services provided to job seekers and/or business customers
    • Provide assistance to the regional Business Services Team (BST) with regional business, Local Economic Development Organizations and Small Business Development Centers.
    • Assisting with tours and informational overview(s) of the office, business activities, and assets of the system for local, state and federal officials
    • Assisting in the implementation of Job/Hiring Fairs or Events for talent recruitment
    • Assists formal/functional supervisors
    • Perform duties and special projects as assigned by regional and/or DWD leadership
    • Exhibit work performance in soft skills to include: accountability, self-regulation, and building expertise in the WorkOne System
    • Utilize and provide limited over the shoulder assistance for customers using automated systems including all ICC programs, Uplink, ICE, WIN, TORQ, etc
    • Attend all regional and State mandatory training relating to programs and policies to meet the performance expectations established by the region and DWD
    The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

    What We're Looking for:

    The ideal candidate should minimally have an Associates Degree Business or Public Administration/Management, Marketing, Accounting, Economics, Psychology, Sociology, or other Human Resource/business field; or 2 years Sales and/or Advertising, Marketing, Human Resources, Event Planning, Case Management or Management experience; or 2 years' experience in the workforce system.

    What You'll Need for Success:
    • General knowledge of public assistance and supportive service agencies, programs, and organizations within the community and the available services provided
    • Effective written and verbal communication skills
    • Strong attention to detail and exceptional organizational skills
    • Ability to prioritize and resolve complex problems and escalate as necessary
    • Ability to manage relationships, motivate and assist job seekers and business customers at various levels
    • Ability to learn the Department of Workforce (DWD) software systems;
    • Ability to obtain a working knowledge of all federal and state employment and labor laws such as civil rights laws, child labor laws and minimum wage laws as they apply to the placement of clients and processing job orders;
    • Ability to obtain knowledge in specialized areas of occupations, skills required, types of jobs available, average pay scale for the appropriate area, products made in industries serviced by area as well as labor market composition;
    • Ability to obtain working knowledge of all aspects for the various special programs and assistance offered by the Department of Workforce Development (DWD).
    • Ability to effectively communicate both orally and in writing for the purpose of expressing the qualifications of clients to employers and submitting reports on activities.
    Supervisory Responsibilities/Direct Reports:

    This role does not provide direct supervision to direct reports.

    Equal Employment Opportunity:

    The State of Indiana is an Equal Opportunity Employer

    Current Employee? Click here to apply.

    Posting ID: 558410135Posted: 2020-05-22