Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S.
The eCommerce Department has an opening for a Director, Customer Support Analytics and Planning. This position is located in Pleasanton, California.
Albertsons seeks to offer customers an easy, exciting, and friendly eCommerce shopping experience, through the invention of personalized and localized digital experiences for our 34 million plus weekly customers.
The Director of Customer Support Analytics and Planning will be responsible to lead analytics and planning function for our customer service to meet the rapid growth of our eCommerce business and loyalty programs. You will ensure that we are measuring and improving how we scale and optimize our customer service operations to provide best in class support our customers, leverage the insights from the customer feedback and share it with the organization to improve the overall customer experience.
Your role will involve a mix of strategic, analytical and ability to convert insights into actions in collaboration with other team members. You will have a background in delivering outstanding analytics products and solutions to support business that has experienced massive month-over-month growth. You can apply your experience and industry know-how to develop a strong internal analytics, insights and planning team, and work cross functionally with our marketing, product, IT, legal and business teams.
The grocery industry is underdeveloped in eCommerce, and this person will contribute in influencing the future of grocery eCommerce and establish Albertsons as an industry leader. There are very few places where you can have this much customer and business impact and help shape the future of e-commerce. If you are up to the challenge, we would love to talk to you!
Key Responsibilities include, but are not limited to: