Our team members are the compassionate core of who we are and how we serve. Every day we strive to live out our vision statement of "Best outcome every patient every time" through living out our FOCUS values of Foster Unity, Own the Moment, Champion Excellence, and Seize Opportunities.
At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream. Dining HostUnityPoint Health: Methodist Medical CenterFull-time, up to 40 hours per week. Summary:
Assists patients with their selection of food items from a daily menu and alternate menu that fits the patient's diet order and preference. Collects and reviews patient menus for accuracy. Delivers food trays and snacks and picks up trays, records fluid intake and % eaten after meals. Passes snacks and provides floor stock to unit pantries.
Responsibilities Essential Functions/Responsibilities:
Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements. % of Time
(annually) MANAGES THE PATIENT MENU PROCESS
95% accuracy on menu audits per diet order and departmental policies and procedures
Turns in menus on time
100% face to face visit with patient and/or family, evidenced by a random audit (likes and dislikes known and reported to team)
Aware of information given at food-tech meetings, i.e., attend meetings and/or read minutes of meeting
Attends 6-8 hours of MMCI or department education per HRD guidelines
23% DELIVERS AND COLLECTS PATIENT FOOD TRAYS PER DEPARTMENTAL POLICIES AND PROCEDURES
Delivers trays to patient's bedside per Delivery Schedule
Delivers nourishments to patient or makes arrangements for patient to receive
Documents 100% of patients intake and fluid intake on patient's record
Documents 100% of calorie count intakes, researching when not completed, turn in to dietitians daily
Delivers late trays of special orders/requests/changes in orders as needed
23% MAINTAINS UNIT KITCHENS, FLOOR STOCK, AND REFRIGERATORS
Inventories and distributes floor stock daily, according to established deadlines
Rotates floor stock and maintains light housekeeping of refrigerators, counters, and drawers on the nursing units and other designated lounges or pantries
Documents refrigerator temperatures daily and ensures the receipt of documentation for Quality Improvement each month
Maintains and ensures a safe, clean, sanitary and organized environment utilizing gloves, hairnets, proper cleaning materials, proper temperatures for food service (cold and hot foods), etc.
22% MANAGES INFORMATION IN THE OFFICE
Keeps manual kardexes up to date with daily/hourly changes from the doctor's orders, patients' requests, and dietitians' orders. Manual kardexes include the floor kardexes and the nourishment record
Accurately tallies all items for food preparation by established deadlines to include foods that are not on the menu or the alternate menu using tally forms, including all late additions, changes or discharges
Follows the write-in procedure daily
22% Basic UPH Performance Criteria
Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
Demonstrates ability to meet business needs of department with regular, reliable attendance.
Employee maintains current licenses and/or certifications required for the position.
Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
Completes all annual education and competency requirements within the calendar year.
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
10% Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Demonstration of UPH Values and Standards of Behaviors
Consistently demonstrates UnityPoint Health's values in the performance of job duties and responsibilities Foster Unity:
Leverage the skills and abilities of each person to enable great teams.
Collaborate across departments, facilities, business units and regions.
Seek to understand and are open to diverse thoughts and perspectives. Own The Moment:
Connect with each person treating them with courtesy, compassion, empathy and respect
Enthusiastically engage in our work.
Accountable for our individual actions and our team performance.
Responsible for solving problems regardless of the origin. Champion Excellence:
Commit to the best outcomes and highest quality.
Have a relentless focus on exceeding expectations.
Believe in sharing our results, learning from our mistakes and celebrating our successes. Seize Opportunities:
Embrace and promote innovation and transformation.
Create partnerships that improve care delivery in our communities.
Have the courage to challenge the status quo.
Qualifications Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position. Preferred or Specialized
Not required to perform the essential functions of the position. Education:Experience:
1-3 years' experience in/with food service License(s)/Certification(s):Knowledge/Skills/Abilities:
o Basic reading skills
o Basic writing skills
o Basic oral skills
o Ability to respond appropriately to customer/co-worker
o Interaction with a wide variety of people
o Maintain confidential information
o Ability to communicate only the facts to recipients or to decline to reveal information
o Ability to project a professional, friendly, helpful demeanor
o Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new applications.
o Experience with a computer program/software for food service
o E-mail clientOther:
Use of usual and customary equipment used to perform essential functions of the position.