Business Analyst / Process Engineer in Atlanta, GA US at Apex Systems

    Apex Systems
    Atlanta, GA 30301
    Full-time, Part-time
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    Job Description

    Business Analyst / Process Engineer


    6 month contract with potential to extend

    Job Description:

    Responsible for analyzing operational processes to design, develop and create documentation. This role will document customer's As-Is processes and develop end-to-end To-Be processes and procedures, ensuring there are no gaps in the service offering. Creates system diagrams and workflows and other system related documentation.

    Required Skills and Experience:
    • Experience delivering results using Lean, Six Sigma and/or DMAIC problem-solving methodologies with relevant certifications
    • Extensive experience in process transformation/improvement in but not limited to any of the following areas: End User Compute, IT Service Desk, Field Services, Asset Management
    • 7+ years implementing ITIL service management (ITSM) processes, procedures and technology
    • 7+ years of business systems analysis experience, business systems design experience or a combination of both
    • Leads and facilitates cross-functional, collaborative teams in IT business improvement and process development
    • Optimizes productivity through analysis, design and implementation of processes identifying areas of improvement
    • Identifies the information entities share across the business and the relationships between those entities
    • Develops and maintains a library of processes and reference materials using standard and consistent templates
    • Advanced knowledge of Microsoft Visio
    • Experience with functional and technical process mapping
    • Excellent time management, communications, decision-making, organization and presentation skills
    • Ability to communicate professionally, both written and verbal with individuals at all levels of the organization and with external contacts
    If you meet above qualifications, please send resume in Word format to

    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

    Posting ID: 559413693Posted: 2020-06-03