Account Director

    Savannah, GA 31408
    Full-time, Part-time
    Similar jobs pay $14.53 - $22.46

    Job Description

    ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

    Job Title

    Account Director


    Bachelor's Degree

    Career Level



    Operations, Sales

    Job Type/ FLSA Status

    Salaried Exempt

    Travel Required


    Shift Type

    Job Description

    Essential Functions

    This position is accountable for providing optimal customer relations and facility management for the assigned facility in a cost-effective manner. Reports to ABM Branch Manager/Operations Manager. Also responsible for overall contract customer satisfaction, service delivery levels and financial performance to ensure they meet or exceed contract scope, terms and conditions.

    • Ensures optimal customer relations by maintaining constant communications with customer. Provides high quality operations and maintenance service to assure proper performance of engineered equipment and building systems.
    • Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter- departmental concerns are addressed and resolved.
    • Provides regular monthly written status reports to customer and ABM management. Presents status and/or performance reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc.
    • Prepares, recommends and administers with assistance from Facility Managers, the annual facility budget. Reports exceptions to customer and ABM management and adjusts budget as necessary.
    • Complies with customer and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.
    • Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc.
    • Schedules and coordinates over-all work priorities.
    • Recommends what work should be performed in-house and what work should be subcontracted; consults with ABM corporate and/or external technical resources when making decisions on major changes.
    • Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented.
    • Utilizes maximum capabilities of Computerized Maintenance Management System (CMMS) or customer provided work order control system.
    • Develops and/or approves facility quality standards.
    • Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer.
    • Negotiates major service contracts (e.g. snow removal, window washing, janitorial, landscaping, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with corporate technical and other staff as appropriate.
    • Develops and negotiates minor construction projects as assigned.
    • Manages purchasing program; approves major purchases; audits purchasing delegated to subordinates.
    • Designs and implements administrative systems where ABM or customer standard systems do not exist or must be extensively modified.
    • Ensures through subordinate managers that staff receives adequate technical, administrative and other training; participates in training of direct subordinates and supervisors
    • Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies.
    If applicable, ensures that labor contract requirements are met; makes routine contract interpretations as required; and maintains a harmonious working relationship with union representatives. Organizes and participates in facility audit activities.

    Minimum Requirements

    Minimum Requirements
    • Bachelor's Degree in mechanical engineering or comparable experience required; Certified Facility Manager or Real Property Administrator certifications desirable for specific assignments.
    • Demonstrated customer service orientation and skills.
    • Working knowledge of two or more of the mechanical, electrical, general building maintenance, building construction or electronics crafts. Where there is not a working knowledge, a demonstrated aptitude is required.
    • Demonstrated expertise in verbal and written communications.
    • Demonstrated willingness to work non-standard days and hours as required.

    Savannah, GA 31408 US (Primary)

    ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

    California Consumers Notice

    Posting ID: 559415266Posted: 2020-06-10