Inside Sales Representative, Animal Health

    AmerisourceBergen Corporation - Corporate
    Boise, ID 83701
    Similar jobs pay $11.08 - $25.55

    Job Description

    Under moderate supervision of the Inside Sales Manager, the Inside Sales Specialist Inbound will answer incoming calls through the phone queue from customers to take sales orders and/or handle other customer service issues. This position is responsible for driving revenue growth and customer satisfaction by assisting customers using both superior customer service skills and phone sales strategies.

    • Answer incoming calls promptly to help maintain established service level for call center.
    • Assist the customer in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
    • Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with customers.
    • Assist customers with questions or concerns while maintaining a professional and friendly attitude.
    • Assist customers with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
    • Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health.
    • May place outbound calls for promotions, to handle customer issues or to maintain accounts. Outbound calling will be limited and on an exception basis.
    • Travel requirements are minimal.

    Qualifications :

    Associate's degree in Veterinary Technology or bachelor's degree in an animal health field or equivalent agricultural degree is preferred. One-two years' experience working in a veterinary clinic or two or more years in a call center environment is necessary.


    Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.

    Speak Effectively: Speaks effectively in individual or group situations (e.g. meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive, high-impact delivery.

    Customer Service: Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.

    Sense of Urgency: Demonstrates the ability to respond quickly to changes in day-to-day operation as it relates to department priorities.

    Self Motivated: Develops work objectives and action plans for self; establishes realistic priorities, personal checkpoints and performance indicators; develops an effective strategy for reporting progress and ensuring accomplishment of goals.

    Work Commitment: Pursues commitments and action plans until the desired objective is achieved or is no longer reasonably attainable; strives to achieve organizational and individual performance goals; willingly expends extra effort when necessary to get the job done.

    Posting ID: 559416724Posted: 2020-06-03

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