Operations Manager - Temp

    Alorica Inc.
    Mobile, AL 36601
    Full-time, Part-time
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    Job Description


    At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.


    Job Summary:

    Performs extensive levels of managing operational performance against client requirements. Regular supervision is exercised over Team Managers or Shift Manager.

    Key Job Responsibilities:
    • Oversees all aspects of team member training and development related to programs and client needs
    • Ensure all company policies and procedures are adhered to at the new centers. This includes promoting a healthy work environment with honesty, integrity, and respect for all employees.
    • Manages all financial and budgeting responsibilities of operational support division.
    • Oversees performance and quality standard reviews to ensure outcomes meet client expectations.
    • Troubleshoots and creates action plans to quickly and effectively address problems.
    • Identifies process improvement opportunities to drive operational efficiencies operation.
    • Monitors all key metrics in support of meeting/exceeding initiative objectives.
    Other Related Duties:
    • Maintain positive, consistent, and effective communications with staff and Senior Leadership teams
    • Other Duties as Assigned
    Minimum Education and Experience:
    • Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience
    • Extensive experience in management and operations management in a customer service or call center environment.
    Knowledge, Skills and Abilities:
    • Strong organizational and strategic planning skills.
    • Client advocate with strong customer service skills.
    • Ability to coach and develop program management to drive program performance.
    • Flexibility and versatility in problem analysis and resolution requiring attention to detail.
    • Ability to communicate across functional lines.
    • Ability to analyze and interpret qualitative and quantitative data
    • Excellent interpersonal, written and oral communications and organizational skills.
    Work Environment:
    • Flexibility in hours and days to support program needs
    • Work performed in a climate-controlled call center environment or corporate office
    Physical Demands:
    • Frequent travel

    Equal Opportunity Employer - Veterans/Disabled

    Posting ID: 559417877Posted: 2020-06-03