TEMP BPO Associate

    NTT DATA Corporation
    Providence, RI 02901
    Full-time, Part-time
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    Job Description

    Req ID:94349

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

    We are currently seeking a TEMP BPO Associate to join our team in Providence, Rhode Island (US-RI), United States (US).

    In these roles, you will be responsible for:
    • Taking 30-40 inbound calls per day from members and potential members
    • Verifying proper completion of enrollment and change documentation.
    • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
    • Identifying and resolving both regular and non-routine problems or escalate to more proficient team members
    • Adhering to attendance, professional conduct and member confidentiality policies and guidelines
    • Maintaining 100% attendance during seven-week New Hire Training from 8am-5pm.
    • Accepting and implementing coaching and feedback to achieve individual and team performance goals
    Requirements for this role include:
    • High School Diploma or equivalent
    • Ability to work regularly scheduled day shifts Monday - Friday 8:00am to 7:00pm EST., Saturday and Sunday 8:00 AM to 12:00 EST
    • 6+ months of experience in a customer service role where you had to correspond in writing or over the phone with customers
    • 6+ months of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions
    • 6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web based applications.
    • 6+ months of experience with the Microsoft Office suite that required daily usage of Outlook, Excel and Word.
    • Ability to type 40 WPM
    • At home internet service
    *** The shift timings can be changed as per client requirements. Additionally, you may have to do overtime (paid) and work on weekends based on business requirements.

    *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material

    ***Possiblity of temp to perm conversion based on job performance

    About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

    Nearest Major Market: Providence
    Nearest Secondary Market: Rhode Island
    Job Segment: Consulting, Technology

    Posting ID: 559421258Posted: 2020-07-08