Sr .NET Production Support Lead

    NTT DATA Corporation
    Montpelier, VT 05601
    Full-time, Part-time

    Job Description

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

    We are currently seeking a Sr .NET Production Support Lead to join our team in Montpelier, VT.

    - Resolve day in day out production incidents, tickets, issues.

    - Ability to track incidents/issues/tickets.

    - Generate weekly/Monthly reports for incidents/tickets.

    - Provide Root cause analysis for the incidents/issues/tickets.

    - Provide automation for repeated issues/tickets.

    - Identify technical risks and lead mitigation.

    - Manage solution design changes introduced by production defects and technical discoveries.

    - Triage and resolve technical issues escalated in production.

    - Ensure development and deployment governance process is followed.

    - Ensure the technical consistency of the deployment strategy and transition plan.

    - Establish a steady-state support plan.

    - Eagerly accepts ownership and responsibility for end-to-end solution delivery.

    - Ability to resolve issues by communicating with multiple teams and able to maintain Run book documentations.

    - Should be able to work independently, and within a team.

    - Should be a strong team player to work in production environment and coordinate with various cross functional teams.

    - Provide hands-on leadership and direction to run team by coaching and managing in a positive and constructive manner.

    - Ensures that people resources are effectively utilized, and issues are resolved in order to establish and maintain a positive and engaged work environment.

    - Lead and participate in continuous improvement initiatives to improve performance, quality, service & cost.

    - Ensure all SOP's are followed accurately.

    - Actively manages expectations.

    - Breaks complex ideas and requests into logical sequence of actionable tasks.

    - Works autonomously and knows when to ask for help.

    - Meets commitments and proactively manages misses.

    - Ensures solutions adhere to standards and supports our technology roadmaps.

    - Constant focus on ROI and delivering business value.

    - Embraces after action reviews and retrospectives as a way to learn & grow.

    - Continuously looks for better solutions.

    - Uses intuition equally as facts, data and logic to pursue flawless execution.

    - Strongly believes it's his/her responsibly to serve their team and eliminate obstacles.

    - Leads by example and can translate the big picture into tactical plans.


    - Min 5 years of experience as production support lead.

    - Min 10 years of experience with .NET, Web Services, REST & SOAP APIs.
    - Min 3 years of Experience in Life & Annuity Insurance industry.

    - BS or master's in computer science engineering.

    About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


    Nearest Major Market: Barre
    Nearest Secondary Market: Montpelier
    Job Segment: .NET, Consulting, Computer Science, Technology

    Posting ID: 559421273Posted: 2020-06-03