Hotel Valet Parking Operations Manager - Cincinnati

    Towne Park Ltd.
    Cincinnati, OH 45201
    Full-time

    Job Description

    Driven To Serve and Ready to Succeed!

    Working with Towne Park offers a variety of employment opportunities for your unique career plan!Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you!

    No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience!

    JOB SUMMARY

    The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

    DUTIES AND RESPONSIBILITIES

    Financial and Business Systems Management
    • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
    • Demonstrates the ability to improve the financial performance and profitability of the account
    • Understands the contractual agreement and recognizes ways to maximize opportunities
    • Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
    • Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
    • Ensures that forecasts, payroll and accounting reports are on time and accurate
    • Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
    Human Resources
    • Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
    • Fosters an environment that retains talented associates
    • Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
    • Sees that new associates get off to the right start through proper orientation and on-the-job training
    • Recognizes great performance and provides opportunities for top performers to learn and grow
    • Recognizes where the team and individual performers need to improve and properly trains and coaches
    • Identifies talent and helps develop future leaders for the organization
    • Conducts regular performance appraisals and provides feedback and coaching for all direct reports
    • Holds effective associate meetings and ensures that shift huddles happen on every shift
    • Practices positive discipline and provides accurate and timely performance documentation
    • Delegates by allocating decision making and other responsibilities appropriately and effectively
    Service Management
    • Ensures that the guest/patient service experience is delivered consistently on all shifts
    • Efficiently allocates labor resources to support service delivery
    • Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
    • Understands the client's service standards and effectively integrates Towne Park's standards to complement them
    • Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results
    Client Relations Management
    • Develops cohesive working relationships with the clients' staff members
    • Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
    • Knows when to be present at the site and maintains a high level of visibility
    • Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
    • Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.
    Systems and Standards
    • Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
    • Trains others or sees that they are trained to properly use the systems provided
    • Maintains a clean, neat work environment
    • Completes all tasks in a timely manner as instructed by the Area/District Manager
    • Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
    • Treats clients and associates with courtesy, respect and dignity
    • Maintains strict confidentiality related to associate and client information
    Safety and Risk Management
    • Understands and follows safety and security procedures
    • Practices preventative safety procedures as set forth by Towne Park
    • Reports all accidents and incidents to the Area/District Manager immediately
    • Uses only equipment trained to use and operates all equipment in a safe manner
    • Reports all potential high risk areas and safety concerns to the Area/District Manager
    • Ensures all associates have been adequately trained in safety and loss prevention procedures
    • Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
    • Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
    • Promptly responds to any concerns regarding workplace safety
    • Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases
    • Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
    Sales Responsibilities:
    • Maintains relationships with present client to obtain references and leads for new opportunities
    • Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes
    • Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
    • Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.
    KNOWLEDGE, SKILLS AND ABILITIES
    • Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
    • Demonstrated work ethic, drive, energy, and persistence to achieve goals
    • Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
    • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
    • Written and verbal communication skills to effectively address all levels within the organization
    • Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
    • Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
    • Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
    QUALIFICATIONS
    • Associate's degree and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
    • Knowledge of general business practices including accounting, human resources and customer service
    • Must be able to drive manual transmission
    • Must have and maintain a valid driver's license and clean driving record
    • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
    Posting ID: 559422917Posted: 2020-06-03