Customer Service Representative-Montgomery, AL
Receives and processes new and repeat customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilized knowledge of products and product availability to provide a communications link to the customer. Applies advanced skills to the position within assigned functional area. Duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and generally require originality or ingenuity. Works under minimal supervision.
•Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
•Provides pricing, availability, and schedule information within established guidelines.
•Suggests alternative products or services to meet customer needs.
•Obtains resolution of routine customer complaints and issues.
•Serves as communication link between customers and sales staff to assure responsiveness.
•Tracks order activity, and alerts appropriate staff of any potential delivery problems.
•Tracks warehouse inventories and replenishments.
•Attains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility.
•Microsoft Word, Outlook, Excel, SAP Software user knowledge and the ability to quickly learn other applications as needed
•Decision Making/Initiative Takes action; Works independently, anticipates potential problems and takes immediate action; Self-learner
•Supports customer and WestRock team initiatives and goals, cooperates and demonstrates positive attitude toward others; will assist in all areas as
•Sets priorities, establishes objectives/milestones. Schedules activities effectively, and completes tasks in a timely manner
•Communicates regularly with Customers and Sales Representatives
•Coordinating activities between Customer and WestRock
•High school diploma required, college degree preferred
•Generally requires 5+ years of related professional experience with specialized training that may be acquired thru vocational training or an Associates Degree
•Strong computer skills with Microsoft Office Suite
•Good verbal and written skills
Posting ID: 559535432Posted: 2020-07-02