Technical Specialist - Mail and ShippingPOSITION PROFILE
Join us in the position of Technical Specialist where your mission is to work collaboratively with a team at our customer location while delivering excellent customer service. In this role you would be directly responsible for mail, shipping and inventory management. You will work with our technology throughout the mail process to provide the best possible service to our customer. Please note, this position will not be involved with copy operations at this particular location.
May do one or more of the following for high-end equipment (segment 5+); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director.MS Operations. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES
QUALIFICATIONS (Education, Experience and Certifications)
- Follows Ricoh Service Excellence performance requirements.
- Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.
- Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
- Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
- Achieves Time Productive statistics by meeting standards established by the facility.
- Maintains all required reporting tools.
- Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.
- Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
- Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
- Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
- Troubleshoots all hardware and software issues with equipment.
- Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
- Presents professional appearance to clients by dressing in a professional attire according to company standards.
- Presents a clean and organized working area.
- Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
- Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
- Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
- Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
- Demonstrates required digital competencies associated with assigned products and level assignments.
- Performs troubleshooting and repairs or replaces equipment components as necessary.
- Completes technical training on new equipment as assigned.
- Performs other duties as assigned.
- Requires high school diploma or equivalent.
- Requires minimum of 3 years of related experience; 5 years is preferred.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
"We will consider for employment qualified applicants, including those who may have arrest and conviction records."
Posting ID: 559537675Posted: 2020-06-18