Updated 30+ days ago

FOH Assistant Manager

15505 Annapolis Rd,
Bowie, MD 20715
Full-time, Part-time
$20.22 - $31.69
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Vision:

Mid level restaurant leader focused on higher guest satisfaction, stronger accountability around service, more consistent guest experiences, improved Team Member skills in service ability, and a focus on leadership development. This leader should additionally focus operationally, with emphasis on continuous improvement in a LEAN environment, and development of people, processes, and effective communication.

Values:

  • Consistency: You know and practice daily disciplines
  • Humility: Understanding that you are never more important than anyone else
  • Understanding: Meeting people where they are in their lives, and seeking to know them
  • Growth-mindset: Constantly striving to be your best self
  • Ownership: Own up to your failures and share in your successes
  • Self-awareness: You understand yourself, and work to control your reactions

 

Requirements

  • Full availability required for Friday and Saturday
  • Ability to adhere to strict uniform requirements including but not limited to:
  • No face or neck tattoos
  • Only 2 piercings in each earlobe (no additional piercings are acceptable)
  • No facial hair, with the exception of a neatly trimmed moustache
  • Ability to lift up to 25 lbs
  • Ability to climb up and down ladders
  • Ability and willingness to work outside for several hours during shift

Break Down of Hours:

  • 95% of time spent on the floor, no more than 5% spent offstage or in meetings
  • Roughly 40-45 hours/week

 

Direct Reporting Relationship:

  • Assistant Managers report directly to the Hospitality Director
  • Report indirectly to the Executive Team
  • Drive Thru Captains and Team Trainers report to the Shift Leader (Assistant Manager)

 

Roles and Responsibilities:

  • Restaurant leader dedicated to ensuring vision of hospitality director is fulfilled
  • Serve as subject matter expert for hospitality and service
  • Model hospitality with all who come in contact with our restaurant
  • Tactical leadership focused on Team Member development and accountability
  • Ability to both open and close the restaurant, including cash handling, register and POS functions
  • Coach Drive Thru Captains/Team Trainers and Team Members on a daily basis
  • Check Team Leaders and Team Members in and out of shifts
  • Participate in training process for new Team Leaders
  • Understand how to process basic catering orders and participate in setup process for those orders
  • Effectively run shifts, including ensuring you have adequately prepared for the day
  • Participate in weekly/biweekly FOH leadership meetings

 

Additional Roles and Responsibilities as Needed:

  • Scheduling
  • Management of all dining room functions and appearance
  • Financial advisor
  • Shift Leader responsibilities if running shift
Posting ID: 561006699Posted: 2020-07-14Job Title: Front Of House Assistant Manager