Hortons Home Lighting & Ace Hardware is independently owned and part of a worldwide community of over 5,000 Ace retail stores committed to winning customers through legendary customer service. Here at Hortons of LaGrange our cashiers exemplify the foundation of our service to each customer as they enter and leave the store. What You’ll Do: As a Hortons Cashier & Front-End Services Representative, you are more than just an 'item scanner'. You play a major role in how our Hortons’ guests feel when they leave the store or end a phone call. You are the first and last team member that the guest interacts with. That's why it's so important to smile, greet, and thank each and every guest. This job involves tasks such as greeting Hortons’ guests, answering phone calls and directing calls to the appropriate departments, answering questions about products, taking payment and processing refunds, generating estimates, data entry, and implementing store policies. You will play a key role in providing legendary customer service to our Hortons’ guests and building guest loyalty. You will be responsible for operating our cash registers with accuracy and efficiency while ensuring the checkout experience is fast and friendly. This includes, but is not limited to, suggesting appropriate additional products, handling merchandise returns and exchanges quickly and efficiently, calling customers when their special orders are in and counting down their cash drawer at the end of each shift. Candidates well suited for our Cashier & Front-End Services Representative role are customer focused, have a friendly and approachable personality, enjoy working as part of a team, and can remain motivated when completing repetitive tasks. Who You Are: • Desire to provide customer service excellence • Willing to work flexible hours including daytime hours and occasional weekends • Outgoing and excited to smile, greet, and thank customers with a positive attitude • Comfortable standing for long periods of time while checking out guests quickly and accurately • Organized and professional • Quick learner and comfortable answering guest questions to help them with their needs • Strong verbal and written communication skills • Detail Oriented • Knowledge of basic computer skills • Related experience is preferred but not required Consider joining the Horton's team where our friendly atmosphere, competitive wages, merchandise discounts, flexible schedules and a positive management team are just a few of the advantages we offer. This is the perfect job for someone returning to the job force, or perhaps for someone attending local college. Education/Training • High School or GED equivalent. Experience: • Cashier experience preferred. Customer service experience preferred. Physical Demands • Standing, walking, and lifting (up to 25lbs).
This is not a seasonal job. Must be able to work daytime hours.
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