Bilingual Inbound Customer Service Representative - Spanish

    Phoenix, AZ 85071
    Full-time, Part-time
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    Job Description

    We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.

    Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211 (Standard Msg & data rates may apply), or email ericka.flanders@ttec.com.

    Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join -https://bit.ly/31vVi4y

    COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.

    Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

    About TTEC

    We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

    As a TTEC Customer Experience Champion, You'll Enjoy

    • Fun, talented and witty teammates

    • Knowledgeable, encouraging, and present leadership

    • Family-friendly environment

    • Free-spirited, theme-based employee events

    • Career-growth and lots of learning opportunities for aspiring minds

    • And yes...all the competitive pay and benefits you'd expect

    Why You? What You Bring

    • Bilingual in English and Spanish

    • 1 year of customer service experience

    • Ability to adapt and excel in a fast-paced work environment

    • High school diploma or equivalent is the minimum and... with education... more is better

    • Handy with MS Windows and other computer applications

    • The passion and drive to make a difference

    What You'll be Doing

    As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.

    If you're a military veteran, active duty guard or reserves, or a military spouse

    We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

    For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.



    Posting ID: 562856493Posted: 2020-10-20