Customer Service - Call Center

Real Counseling Solution Inc
Melrose Park, IL 60160
Full-time, Part-time
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Job Description

Job Description

Job Title

Customer Service Representative

Job Summary

  • Provides customer service and helps resolve issues by offering solutions or transferring to correct departments, or provide explanations and available options.

 

General Accountabilities

  • Uses search engines to locate customers
  • Provides customers' information about HRA's and health services, takes or enters HRA's
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor
  • Identifies and prioritizes problems and issues related to health care
  • Maintains close contact with customer until task is complete
  • Ensures that appropriate changes were made to resolve customers' problems
  • Refers unresolved customer issues to designated departments for further investigation
  • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • *The company reserves the right to add or change duties at any time

 

Job Qualifications

  • Education: High school diploma or equivalent
  • Experience: 1-2 years of related experience
  • Computer Skill: Basic

 

Skills

  • Excellent verbal and written communication
  • Bilingual English/Spanish is a plus
  • Service orientation
  • Critical thinking
  • Active listening
  • Ability to Problem Solve
  • Ability to Multitask

Company Description

We are a small company right now but we are growing fast. We skip trace, find, locate, educate, and service clients by providing excellent customer service.
Posting ID: 563436593Posted: 2021-02-25