We're building our brand and are looking for employees to join the Bertucci's family! There's a fire inside of every Bertucci's. One of the things that make our company so distinctive is the brick oven at the center of each restaurant. Bricks have long been regarded as one of the strongest and most stable building materials throughout history. The 936 bricks that make up each one of our brick ovens are the cornerstone of our kitchen and the foundation of our authentic flavor. Individually, each of these bricks is strong and unique. Together, they insulate the environment that serves as both the backbone of our culture as an organization and the authenticity of our promise to our guests. That's why we need you. We're building our brand and are looking for employees to join the Bertucci's family and help us grow - brick by brick through innovation and excellence. We want to know what inspires the fire inside of you. Thank you again for your interest in Bertucci's! Summary: This position is responsible for leading, managing, and executing training programs and initiatives that enable the success of restaurants across four concepts (Buca di Beppo, Bertucci's, Brio, Bravo). It is also responsible for the proactive development of all communications as it relates to the implementation and execution of all related activities and initiatives. Through leading and executing across both functions, this role has responsibility for bridging the gap between communications, training, and operational execution. Partner with Human Resources and Operations leadership to ensure restaurants and managers have the tools they need to train and develop managers and hourly staff. This role is a hands-on director role that will also have accountability for establishing consistency across the four brands while recognizing the unique culture and context of each, establishing and maintaining a "state of the art" training system and library, and implementing a new learning management system.
Responsibilities: Training: • Communicate regularly with Operational leadership in order to proactively lead and manage the training area; anticipate training needs based on business changes and evolving needs. • Lead the development and continuous improvement of all restaurant training programs, processes, and initiatives to ensure successful execution at the restaurant level. This includes, although is not limited to: o Management, shift supervisor, and front and heart of house hourly training o Culinary procedures, LTO, Menu, and other rollouts o Training for all company initiatives that impact operations: POS/IT, Culinary, Operations, Sales and Marketing, Human Resources, Accounting/Payroll • Monitor MITs with Operations leadership to ensure that each manager is prepared and receives the onboarding, orientation, and training necessary to ensure their success. Identify, troubleshoot, and correct any issues that arise. • Review training initiatives for content, communication, and process gaps and develop solutions to ensure maximum impact and effectiveness. • Participate in “implementation team” meetings to ensure training and operational execution issues are prioritized correctly to ensure smooth implementation to the field teams. • Work closely with field leadership to identify opportunities for improvement across all areas and participate in the development of systemic solutions. • Lead other training initiatives as assigned. Communications: • Lead the preparation of routine and ad hoc communication pieces that effectively communicate information to field employees. This includes, but is not limited to daily, weekly, and monthly field updates, coordination of restaurant conference calls and meetings and their respective messaging, recipe and menu implementation, and other initiatives that impact all restaurants and employees. • Develop and maintain a timeline that depicts all Company initiatives. Identify and propose solutions to address any conflicts or resource requirements. Ensure information and expectations are communicated so that projects are executed on time and effectively. • Ensure website and dashboard reflect any necessary information or messaging related to company initiatives. • Lead other communications initiatives as assigned.
Education and Experience: • Bachelor’s Degree or equivalent combination of education and experience in a related field • At least 5 years of similar leadership experience with additional demonstrated experience developing management and employee training in a multi-state, multi-location restaurant organization • Additional progressively responsible experience in training content design and writing • Demonstrated experience in developing unique approaches to training, communicating, and problem-solving • Experience leading, cross-training, and managing others • Experience designing and delivering training programs • Excellent verbal and written communication skills, including presentation skills • Technical systems proficiency in Microsoft Office programs, as well as an understanding of restaurant POS systems Graphics, experience to design posters, online learning tools, and training materials • Restaurant experience strongly preferred • Mature, professional presence and demeanor and the ability to lead as a role model