1

    File Processing Representative (Cards)

    S3 Shared Service Solutions, LLC
    Hanover, MD 21076
    Full-time
    Refer friends, get paid!

    Job Description

    OVERVIEW

    The Cards Services Representative will perform functions including but not limited to credit card, debit card and ATM card back office processing in addition to any new initiatives added.

    S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business; they were all created with a unique cultural foundation.

    RESPONSIBILITIES
    • Performs debit, ATM and credit card functions, including disputes, charge backs and charge offs
    • Performs card maintenance, case management, limit increases/decreases, and balance transfers
    • Must maintain and secure confidential member information
    • Completes research and adjustments
    • Responsible for document management related to scanning and archiving member documentation
    • Responsible for testing the Core system updates and releases on an on-going basis
    • Works in collaboration and partnership with other team members
    QUALIFICATIONS
    • High School diploma or equivalent, Associates degree preferred; equal job experience may be considered
    • Experience with Microsoft office is required
    • Demonstrates the ability to maintain and secure confidential member information
    • 1 - 2 years of experience in a financial environment required with strong knowledge of card products and services, Reg E & Reg Z
    • Proven experience with prioritizing workload based on mandatory requirements and member service level agreements
    • Proven excellence in problem resolution and process improvement skills
    • Detail oriented and possess above average organizational, and communication skills
    • Strong analytical skills required with a high degree of accuracy
    • Ability to work flexible hours is required
    • Ability to multi-task in other areas of the unit
    • Team-oriented
    Posting ID: 565760337Posted: 2020-10-07