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    Bilingual Customer Service Representative - Spanish

    TTEC
    Phoenix, AZ 85021
    Full-time, Part-time
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    Job Description

    We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Customer Service Representative - Spanish with TTEC in Tempe, AZ.

    Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying online or via text 'TTEC' to 97211 (Standard Msg & data rates may apply) to connect with us. Upon getting hired as a Customer Service Rep, we will ask you to pick up your equipment from our Tempe, AZ office.

    COVID-19 Note: During the pandemic, many of our Tempe employees are training and/or working from home. Also, all applications and interviews are virtual. To facilitate the short-term remote environment for our new hires, you will be required to come to our office briefly to acquire the equipment needed for this role. When we are able to return to normal operations, this will shift from a work from home environment back to our site location. However, if you prefer to start at a later time, please let your recruiter know. We understand and respect your personal concerns and will do our best to accommodate.

    Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

    About TTEC

    We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

    What You'll be Doing

    You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your "get it done", high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.

    As a TTEC Customer Experience Champion, You'll Enjoy:

    • Fun, talented and witty teammates

    • Knowledgeable, encouraging, and present leadership

    • Family-friendly environment

    • Free-spirited, theme-based employee events

    • Diverse and community-minded organization

    • Career-growth and lots of learning opportunities for aspiring minds

    • And yes...all the competitive pay and benefits you'd expect

    On a typical day, you'll

    • Accept calls from customers

    • Effectively resolve issues or concerns

    • Gather information from the customer to make appropriate recommendations for new products and services

    • Deliver amazing customer service

    Why You? What You Bring:

    Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well?

    • Computer savvy

    • High school graduate or equivalent

    • High school graduate or equivalent

    • 6 months of customer service experience

    Click on the Apply Now button.

    You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

    Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

    If you're a military veteran, active duty guard or reserves, or a military spouse:

    We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

    For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

    Posting ID: 566323746Posted: 2020-10-20