If you've got a thing about doing things perfectly, let's just say you're perfect for this key role working as an Expeditor. You guarantee that every guest receives their food hot and exactly how it is described on the menu.
So what does it take to work with us?
We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right, and you've got our interest.
What we offer:
40% dining privilege
Fast-paced, fun environment
Ability to advance your career
Requirements and Qualifications
Arrives to work on time as scheduled in full uniform
Acknowledges all Guests that come within five feet in a smiling, friendly manner
Adheres to all service standards to indirectly create "Ale House Raving Fans"
Works directly with both BOH and FOH Team Members to ensure all the Guest's needs are fulfilled in a timely manner
Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated
Ensures menu knowledge to address any server or bartender questions about the menu, including food allergy issues
Upholds recipe specifications and perfect presentation of every dish
Ensures every dish reaches Guest piping hot by calling for "food runners"
Drives ticket times while ensuring proper food handling and sanitation of work areas
Communicates any potential Guest issues, Team Member issues and/or long ticket times to Management
Maintains neat and organized work areas; to include sweeping and mopping as needed
Sets up Team Members for success at shift change by accomplishing end of shift side work and ensuring work areas are stocked and ready for take over
Notifies Management immediately of any potential Guest or Team Member issue
SAFETY & SANITATION
Washes hands every 30 minutes throughout the shift
Maintains clean and sanitized work areas
Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard
TEAMWORK, SKILLS AND EDUCATION
Supports Front and Back of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member's responsibility
Positively communicates with other Team Members and Management to keep one another informed
Possesses strong communication skills and the ability to work alone as well as with a team
Ability to multitask and work in a fast-paced environment
Possesses basic reading skills
Must be a minimum of 18 years of age unless otherwise dictated by state law
The Expeditor is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:
Remain standing for extended periods of time in a work area that has an elevated air temperature
Reaching, bending, pushing/pulling, lifting, and squatting, up to 30 lbs., for short distances
Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations