General Manager

Working for Holiday Retirement

Holiday Retirement helps older people live better, and we accomplish this by following these principles:

• Older people are vibrant and deserve the best experience.
• We promote independence and create choice to do your thing.
• We appreciate and respect our residents, families, associates, and guests.
• We believe in life-long learning, growth, and staying connected.

If you have a passion for making a difference in the lives of older people, we’d love to talk to you.

We are seeking a hands-on results-driven General Manager to lead all aspects of the operations & management of a senior living community. Our General Managers are supported by a regional and district team at Holiday Retirement.

General Manager Responsibilities:
As a General Manager, you are responsible for the day-to-day operations of an independent senior living community, which includes 1)developing an engaged & productive team; 2)ensuring high resident satisfaction; & 3)ensuring strong financial performance. You will:

Set community goals & culture by providing leadership & vision.

Be responsible for community financial performance through occupancy & revenue growth & expense mgmt. to achieve net operating income growth.

Develop & implement quarterly business plans to maintain high occupancy & achieve financial goals–budgeting, monitoring & corrective action planning.

Handle all aspects of community talent mgmt., including hiring, discharging, coaching & performance tracking employees.

Develop employee culture of excellence through established training programs, employee town hall meetings, staff development, performance management & communication.

Maintain high occupancy through the development & implementation of a sales & marketing program. Meet with & lease apartments to potential residents.

Provide tours, negotiate/sign leases, & make sales calls.

Establish positive relationships with residents by attending community events, holding meetings with residents & advisors, proactively identify problems & implementing corrective actions to ensure resident engagement, independence & happiness.

Ensuring the building, equipment & service levels are maintained in order.

Develop & maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.

Qualifications:
Min. of 5 years’ previous management experience including, operational & financial experience in managing employees, recruiting, customer service, budgeting, purchasing, payroll, & accounts payable/receivable. Preferred industry background: hotel, senior living, hospital, restaurant.

Demonstrated ability to work in a team setting and to provide strong customer service.

Strong (oral & written) communication skills.

Strong supervision, coaching, & leadership skills to lead teams.

2 year Associate Degree—B.S./ B.A. preferred.

Previous sales experience preferred.

Supervision:
Responsible for the management of all community employees. Direct reports include facilities, dining, resident life, housekeeping, office admin. & marketing.
 
Benefits:
At Holiday, we are always looking for talented individuals to join our dynamic organization, we offer a comprehensive & competitive benefit package. Our associates can also expect continuous learning and career growth opportunities, open & direct communication, & a fulfilling work environment. We will provide you with a wide variety of benefits, including:

Meals provided during work hours—Chef prepared meals

Full Health Benefits – Including medical, dental and vision

401(k)– A plan to enhance your long-term financial well being

Paid Vacation and Travel Program – Stay at any of our 250+ communities

A Competitive Compensation Package – That includes an attractive salary and bonuses

Holiday Retirement is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. 

Req ID: 72490 

Nearest Major Market: New Orleans
Job Segment: General Manager, Accounts Payable, Medical, Housekeeping, Management, Finance, Healthcare, Hospitality