Assistant Manager

Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Passionate about food and customer service and is a problem-solver with strong work ethics and leadership skills.  Ensures effective execution of the Brand Promise and understands that customer satisfaction always takes priority, but efficient operations make it possible. Primary responsibilities are to provide excellent internal and external customer service, and build sales while ensuring compliance with policies, procedures, and regulatory requirements.

Key Duties/Responsibility/Skills

• Effectively manage the restaurant in the absence of the Restaurant Manager
• Identify and delegate responsibilities to shift leaders and team members to ensure objectives are met and excellent service is consistently achieved
• Works with team members to create a restaurant environment that is friendly, fun, clean, and safe
• Treats all employees with care and respect and motivates and inspires employees to achieve high performance while adhering to Company procedures
• Understands and utilizes JIB systems, processes, and tools and complies with all state and federal labor laws and regulations
• Ensures guests receive an exceptional experience by holding team members accountable for consistently delivering excellent guest service and food quality
• Monitors adherence with all Ultra Fun Foods/JIB systems, procedures, and food safety requirements
• Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance
• Serves as a role model for excellent guest service
• Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period
• Demonstrates a passion for the business and pride in Ultra Fun Foods/JIB
• Ability to manage with integrity, honesty, and trust that promotes the Ultra Fun Foods/JIB culture and values
• Is passionate about providing a high-quality guest experience
• Demonstrates guest service techniques and ability to manage in a fast-paced environment
• Demonstrated ability to utilize systems and perform duties within established structure
• Is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and change; understands the importance of change and implements and supports change initiatives; and maintains a strong sense of urgency
• Consistently makes high quality decisions based on experience, policy, procedures, and knowledge
• Performs other related duties, tasks and responsibilities as required, assigned, and directed

Requirements

Knowledge/Skills/Abilities

• Must complete Assistant Manager Training
• Must have Restaurant Managers ServSafe Certification
• Must have valid driver’s license
• Proficient in English
• Excellent interpersonal skills
• Proven analytical skills
• Good organization and planning skills
• Working knowledge of personal computers and related software
• Self-starter who takes initiative and willingly accepts responsibility

Education

• High School Diploma, G.E.D. or equivalent required

Experience

• Minimum of 3 years’ as an Assistant Manager managing a service concept with some P&L responsibility

Physical Requirements  

• Ability to stand and walk approximately 85%-95% of shift
• Ability to lift and carry 10-65 lbs.
• Ability to operate restaurant equipment and move freely throughout the restaurant