JIRA Administrator/Developer

    Peloton Cycle
    New York, NY 10001
    Full-time, Part-time
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    Job Description

    Are you passionate about Jira administration? Do you get a thrill when building a new workflow that automates tasks to help teams work more efficiently? Peloton is looking for an experienced Jira administrator looking to work in a challenging and fast-paced environment. As a Jira administrator you will be EIT's ambassador for all things Atlassian, in an organization that heavily uses Agile, modified Agile and Waterfall methodologies. You will be responsible for building out workflows, projects, schemas and screen schemes that utilize Atlassian best practices to meet business and stakeholder needs. The ideal candidate will have managed Jira Cloud and Server instances, and will offer recommendations on optimizing and securing workflows and permissions to allow for disparate teams to use Jira and Confluence in a manner that best suits their team.

    Jira drives our Agile team work in addition to being used by service orient teams for various functions such as including Incident/Problem management, offboarding and onboarding, Software/Hardware requisition, Project ingestion, and Asset/Discovery of application for audit purposes.

    As a Jira administrator in Enterprise IT, you will interact with technical and business teams. You will have hands-on responsibility for the ongoing quality and consistency of solutions, working closely with technical, product and customer service team members within Peloton. This role offers a unique opportunity to be a part of an evolving IT organization, a results oriented and driven global organization with ownership over a portfolio that delivers direct value to these organizational stakeholders and Peloton overall. The ideal profile of this position calls for a flexible and well-rounded individual with operational and technical project management experience.

    Basic Qualifications:
    • 3+ years of JIRA administration experience, supporting small to large enterprise environments
    • Experience administering Atlassian Cloud, Jira Service desk and confluence.
    • Manage all aspects of the Atlassian tool chain including workflows, custom fields, schemes, add-ons and integrations
    • Strong understanding of ITIL and past experience with configuration management database setup / support and workflow management.
    • Experience with Atlassian Datacenter products a plus
    • Experience with Atlassian SSO setup, integration(s).
    • Proficient in ScriptRunner / Groovy / JQL and PowerScripts.
    • Ensure system availability of all Atlassian tools based on defined SLAs
    • Develop metrics dashboards, heatmaps, reports to provide development teams and senior leadership with meaningful operational/performance metrics and status reports.
    • RESTful Web Services experience
    • Ability to balance user requests and business needs against established JIRA governance best practices.
    • Strong verbal, written and social skills.
    • Attention to detail and accuracy.
    • Working knowledge of Networking, DNS, Databases, Exchange and Active Directory, APIs.
    • Perl or Python Scripting.
    • Hands-on experience using JIRA REST APIs for integration with other tools like Slack, Monday.com, github and Integration/Automation frameworks.
    • Proven track record with Atlassian installations, migrations and upgrades.
    • Strong verbal and written communication skills and attention to detail are a must
    Responsibilities:
    • Manage all aspects of the Atlassian tool chain including workflows, custom fields, schemes, add-ons and integrations)
    • Subject matter expert for atlassian tools (Jira Software, Jira Service Desk, Confluence, Jira Core)
    • Perform advanced troubleshooting tasks on Atlassian nodes including resource utilization and stack trace analysis
    • Build new Jira projects, and author workflows based on user requirements
    • Setup integration between Atlassian and other productivity, developer and analytics tools.
    • Manage the confluence environment and create spaces, pages, page templates as necessary
    • Ensure system availability of all Atlassian tools based on defined SLAs
    • Handle service ticket queue to ensure timely resolution for end user issues
    • Support for s/w deployment and maintenance projects
    ABOUT PELOTON:

    Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

    Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

    Posting ID: 572636320Posted: 2020-11-18