Great employees deserve great leadership. Here is your chance to make a real difference in your career. CVS Health, is Fortune 5 Company and we are looking for leaders to make an impact. Due to growth, we are looking for a Call Center Supervisor to join us in our Monroeville location.
You will directly supervise a team of pharmacy service representative (PSR) personnel providing proactive compliance and ordering calls for all medications dispensed by CVS/specialty Pharmacy Network. You're responsible for guidance and direction to staff, directing daily workflow, schedule preparation and management, ensuring adherence to standard operating procedures, interviewing/hiring process, staff training, performance monitoring and evaluation, including corrective action, and data gathering and report preparation.
In order to be successful in this position you should use your experience working with strict deadlines and ability to meet deadlines on a daily basis, in a high intensity, fast paced production environment to effectively manage people and provide team leadership. It will require extreme accuracy, attention to detail and data standards, excellent communication, organizational, and interpersonal skills.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
- 1+ years of supervisory experience.
- 3+ years of experience working within a call center or pharmacy environment.
- Specialty pharmacy experience.
- Bachelor's Degree in arts or science.
High School Diploma or GED required.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Posting ID: 573059085Posted: 2020-12-02