Sales & Customer Service Representative (ICR)

    Waste Management
    Lombard, IL 60148
    Full-time, Part-time
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    Job Description

    Equal Opportunity Employer: Minority/Female/Disability/Veteran

    Start Date February 1, 2021


    We are looking for people who are committed to our mission of putting the customer first, always. Having a positive attitude, friendly voice and ownership of customer issues are all critical to delivering on this goal.

    The Opportunity: As an Inside Commercial Representative (ICR), you'll be responsible for taking a high volume of inbound calls, assisting current customers and closing new customer sales. You'll be the customers' primary contact, maintaining a strong customer relationship and handling service requests while earning monthly monetary incentives for closing new business.

    To ensure we are able to handle our customers' needs, our employees must be punctual, dependable and reliable.
    Our representatives don't work late night shifts and have limited weekend hours.

    The Requirements:
    • Excellent verbal, written and keyboarding skills
    • Type a min of 21 wpm with 80% accuracy
    • Proficient with Microsoft Office programs (Outlook, Word, Excel)
    • High school diploma or GED
    • Ability to complete a mandatory 6-week paid training
    • Two (2) or more years of customer service or call center environment experience
    The Location:

    The Location: The safety of our employees, both current and future, is top priority. Currently, most of our representatives are working remotely temporarily due to the COVID-19 pandemic. Candidates who are selected for this position will work with a blended approach remotely and in-office based on business needs. A requirement to working remotely is the ability to do the job in a designated work area in your home. You must live within driving distance of the in-office location at 700 E. Butterfield Road, L ombard, IL to have the ability to commute to the location as needed.

    Our new hires will be provided with all computer/laptop components, including a keyboard, mouse and a headset to work remotely. To work remotely, the following will be required: - Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise. - Hardwired high-speed internet (broadband internet with a speed of 50 mbps or faster). - A workspace with adequate furnishings (e.g., a desk and chair) and lighting. - Live within driving distance of the Lombard Office and able to regularly commute to and from the office location as needed.

    The hours: 8 hour shift between the hours of 7:00 AM and 5:00 PM.

    Note: The Start Date For This Position is February 1, 2021 - For full consideration, please upload a current resume.


    Our employees benefit from an extensive paid training program to learn policies and procedures, and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers. This position is a stepping stone for taking your career to the next level.

    We'll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more!


    If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference. Please click 'Apply'.

    About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

    Posting ID: 573083388Posted: 2021-01-08