Sr Analyst, U.S. Business Partner - Technology & Global Services

    BD (Becton, Dickinson and Company)
    San Antonio, TX 78201
    Full-time, Part-time
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    Job Description

    Job Description SummaryThe role of the Sr Analyst, U.S. Business Partner is to serve as the person responsible for analyzing demand as well as the delivery of Technology & Global Services (TGS) solutions for U.S region Commercial Operations, Customer Experience and Operations. This individual will serve as a point person and will work with a team of business partners to conduct analysis, prepare appropriate solution direction and deliver the work. Above all, this individual will be required to collaborate with internal and external experts to ensure that business priorities are shaped, prioritized, and delivered. This is a great opportunity for someone to facilitate bringing the appropriate technology, process and workplace solutions together as they contribute to the U.S. regional agenda.

    This position reports directly to the Lead Business Partner, United States and will serve on the US Business Partner team.

    Job Description

    The role of the Sr Analyst, U.S. Business Partner is to serve as the person responsible for analyzing demand as well as the delivery of Technology & Global Services (TGS) solutions for U.S region Commercial Operations, Customer Experience and Operations. This individual will serve as a point person and will work with a team of business partners to conduct analysis, prepare appropriate solution direction and deliver the work. Above all, this individual will be required to collaborate with internal and external experts to ensure that business priorities are shaped, prioritized, and delivered. This is a great opportunity for someone to facilitate bringing the appropriate technology, process and workplace solutions together as they contribute to the U.S. regional agenda.

    This position reports directly to the Lead Business Partner, United States and will serve on the US Business Partner team.

    JOB RESPONSIBILITIES

    The objective of this role is to actively partner with the U.S. region and the Americas Business Partner team to understand strategic priorities understand strategic priorities and work to identify ways that Technology & Global Services (TGS) can support and advance those objectives. Primary responsibilities will include:
    • Develop a deep knowledge of the U.S. region including key driver goals, short- and long-term roadmaps, key projects and personnel
    • Establish and earn value-adding, partner relationship maturity for yourself and for the entire TGS function
    • Partner with the the business to plan new joint initiatives, evaluate proposals, and determine how they fit into roadmaps and priorities
    • Work with other TGS business partner teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements
    • Complete the projects/improvements/deliverables needed to implement technology, processes or services to meet business requirements including the documentation, testing and implementation
    • Work with and facilitate TGS' partner teams to ensure delivery provides the desired outcomes
    • Work with other TGS Business Partners and TGS' Core Areas of Delivery to ensure that solutions are not siloed and that they are informed by, and are integrated with, BD's enterprise roadmaps
    • Execute projects and report progress, including consistent and effective communication, change management impact analysis, readiness and effectiveness, cutover and go-live support. This includes managing escalation and mitigating risk
    • Measure and communicate value realized on a periodic basis through defined and agreed upon metrics and supporting analysis
    QUALIFICATIONS & EXPERIENCE

    The ideal candidate will bring a combination of strategic understanding, both business and technology experience, exceptional relationship building skills and solution-oriented mindset together.

    In addition, this person should also possess:
    • Bachelor's degree in business or a related field is required. Master's degree highly desirable. Educational certificate or training in a process methodology is a plus.
    • 8+ years of experience in a business including work in one or more of the following technology areas: customer data & contract management, order management, customer support of complaints or recalls, data analytics or shared services; experience in a regulated systems environment preferred
    • Proficiency in system development life cycle documentation, testing and release cycle protocols including business requirements documentation, test scenarios/data/execution, cutover, hypercare, project planning and status reporting
    • Proficiency in project management basics: charter, business case development, project management plan and schedule, stakeholder management, communication planning, risk/issue management, status reporting and running team calls
    • Ability to influence and break down silos within an organization as well across organizations
    • Ability to understand the mapping of organizational vision and contribute ideas
    KNOWLEDGE & SKILLS
    • Ability to communicate complex business / technical challenges in a simplified manner
    • Must be a leader who can influence stakeholders in written and oral communications
    • Basic experience and knowledge of change management principles and methodologies and have the ability to formulate new programs to generate excitement and engagement
    • Familiarity with continuous improvement and project management approaches, tools, and phases
    • Ability to lead change using positive and collaborative methods
    • Highly collaborative work style which includes working effectively across all organizational levels
    • Experience working in a highly matrixed organization and in overcoming ambiguity
    • Leading by example, mentoring, and motivating others all around you
    • Superior analytical, evaluative, and problem-solving abilities
    • Excellent judgment and decision-making
    • Able to align and work with diverse regional stakeholders
    • Strong humility, listening, creativity, and negotiation skills
    • Accept ownership
    Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

    #LI-PRO

    Primary Work LocationUSA NJ - Franklin Lakes Additional LocationsUSA CA - San Diego Bldg A&B Work Shift

    Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

    Posting ID: 573086765Posted: 2020-10-23