University of Washington
    Seattle, WA 98101
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    Job Description

    Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.

    The UWMC Regional Heart Center has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). The Patient Care Coordinator (PCC) is responsible for coordinating the delivery of medical care, as formulated by UWMC physicians or their designee, and the patient's access to various health-care services. The PCC will coordinate the patient's entry into and through the health care system, coordinate patient care services and serve as patient advocate.

    General Responsibilities:
    •Act as primary liaison for UWMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services.
    •Work independently under the general direction of a physician or their designee.
    •Use ability to triage medical information in a specific medical or surgical specialty.
    •Use effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry.
    •Request interpreters as appropriate for appointments, admissions, and surgery.
    •Use a variety of computer systems such a EPIC, PHS, ORCA/Mindscape, One Health Port, Microsoft Products, Provider One
    •Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.

    Patient Intake:
    •Responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.
    •May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the PCC Manager, clinic Manager/Department Administrator.
    •Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.

    Care Coordination:
    •Act as a liaison between patients, consulting physician, referring physician or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbal before and after patients are seen.
    •Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care.
    •Coordinate the patient's entry into the system to include the availability of necessary records, coordination of tests, procedures and appointments with all hospital departments.

    •Assist in scheduling new patient appointments by triaging to appropriate subspecialty and physician.
    •May enter appointment information in on-line appointment system (EPIC-Cadence).

    •Responsible for completing a Pre-Admit for all planned hospital admissions and follows up with Admitting, Financial Counseling and Utilization Review, as necessary.
    •Responsible for coordination of pre-admission tests and procedures.
    •Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff and admitting.
    •Responsible for communicating any cancellations or changes to Admitting, Financial Counseling and medical staff.

    • Act as liaison between patient, physicians, OR, nurses, other clinics, nursing units, admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Dietician, Pharmacy, MSW, etc. for the purpose of coordinating all pre-op planning and preparation.
    •Communicate pre-op planning and preparation to patient.
    •Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants).
    •Will be responsible for scheduling, rescheduling, and canceling surgeries on PHS scheduling system. Will monitor case order day prior to surgery and make any necessary changes.
    •May assist with completion of surgery packet.
    •Schedules surgeries into the OR
    •Responsible for scheduling appointments with pre-anesthesia
    •Responsible for pre-anesthesia work-ups
    •The person in this position will block and unblock the OR schedule and related resources.


    A Bachelor's Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalent education/experience.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

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    Posting ID: 575793586Posted: 2020-10-01