THB Bagelry and Deli was built with a mission to enthusiastically share positive energy with the world. From the food we make to the conversations we have with people, our goal is to transfer our love and passion for what we do to everyone we encounter. We recognize that everyone has their own unique energy, which is why we allow people to eat their food on their terms. Whether you want to grab a quick coffee, or comfortably linger over a bacon, egg, and cheese while chatting about your weekend plans or business, we get it and we support it. Our THB is truly Your THB. We are looking for a Key Holder/Shift Leader who will consistently deliver strong sales and service results. Offering a superior customer experience is our stores’ No. 1 priority, all our locations serve more than 100 customers each day. The successful candidate will ensure that the store is properly staffed, team members are on task, and shelves are clean, organized and well-stocked. We are counting on you to keep the business operating smoothly during your assigned shift. In this role, you will partner with other members of management to keep the work environment safe and compliant with all relevant laws and regulations. We’re a busy and growing family owned restaurant and we are willing to consider advancement opportunities for the right candidate. If you are passionate about working in a retail environment, we look forward to hearing from you. Keeps cashiers in position and orchestrate side jobs (refills, table cleaning, restrooms check). Maintains a clean and organized station at all times Will mainly be working at the expo station Handle customers complain Smile and take each order efficiently and accurately. Demonstrate patronage on “Cashier Position Agreement” job description Repeat the order back to each guest prior to moving on to the payment/transaction process. Take and prepare catering orders. Open and Close store if scheduled to do so Maintain a sense of urgency and be prepared and anticipate the rush/ peak service times. Make your GM or AGM aware of any issues immediately. Monitor Bagel Case and make sure we don’t run out bagels asking for more bagels to be baked when running low The duties of this position may change from time to time as we are always trying to better and improve our product and service. This job description is just to give you a general idea of the work we perform on a daily basis THB Bagelry and Deli is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Our employment decision are solely made according to qualifications for the positions.