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Technical Skills-SKU - PM-Associate Project Manager (ASM)
Job Description (Posting).
PM II 6 month contracts. Do not submit that same candidates to this Job Posting as you do to the PM III job posting. All resumes are being reviewed by the same team. If we feel your candidate would be better as a PM III Terah will reach out to you to discuss. Resumes will be reviewed based on most cost effective rates first. Hiring manager open to remote continental US based workers. But they prefer workers who reside in the west coast and central US and GA preferred. Regardless of location, contractor will be required to work Arizona business hours. If suppliers HR deems this position non-exempt that MUST be noted in the comment section at the time of the candidate submittal. Notification AFTER an offer is extended will not result in a change in OT rate. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Posting ID: 583244462Posted: 2020-10-30