ASSOCIATE CONSULTANT

    HCL Technologies Ltd.
    Los Angeles, CA 90001
    Full-time, Part-time
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    Job Description

    ASSOCIATE CONSULTANTDesignation

    ASSOCIATE CONSULTANT

    SR Number

    HCLI/HCLI/2020/1345159

    Country

    USA

    No. of Positions

    1

    Auto req ID

    739449BR

    Experience

    4.5-8 Years

    Skill (Primary)

    Infrastructure Management Services (IMS)-Windows-Citrix

    Qualification

    B Tech

    Location

    California

    Employee Group

    Business Line FT

    Job Description (Posting).

    JD as attached (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

    Entity

    INFRA

    City

    Los Angeles

    Suggested searches

    Posting ID: 583244740Posted: 2020-10-30