Service Writer

    Updated 30+ days ago
    Leesburg, VA 20175
    Full-time, Part-time
    Similar jobs pay $14.00 - $20.44
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    Job Description

    Job Description

    Looking for a job that combines excellent culture with a competitive pay check? Dulles Motor Cars has an opportunity for motivated, driven, collaborative, and communicative individuals to join our growing sales team!

    No automotive experience necessary. Individuals with prior experience in retail, hospitality, wireless sales, and customer service are encouraged to apply.

    • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
    • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
    • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
    • Ensure the daily inventory of technicians' time is consistently sold to service customers
    • Distribute work between technicians efficiently
    • Answer technical questions about vehicle problems, warranties, services, and repairs
    • Maintain Customer Success Index at or above company standards
    • Assist in diagnosing vehicle problems; order parts and tools as necessary
    • Oversee administration of warranty claims as well as training and supervising of service department
    • Reinforces company policies and adheres to company standards
    • Encourages compliance with applicable laws and regulations
    • Maintain good working relationship with factory(s) and foster positive employee relations


    • Organized and friendly personality
    • Demonstrated ability to manage others
    • Time management skills
    • Fantastic communication skills with your customers
    • Professional, well-groomed personal appearance
    • Consistent record of service and sales success
    • Strong record of positive customer satisfaction results
    • Team oriented and self-motivated
    • Able to work with little supervision
    • Clean driving record and valid driver’s license
    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    Posting ID: 583602732Posted: 2021-03-21Job Title: Service Writer