Test Article Coordinator III - Dose Formulations

    Covance
    Madison, WI 53704
    Full-time
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    Job Description

    Job Overview:

     

    Test Article Coordinator III - Dose Formulations

    Do you have a passion for Customer Service? Tracking Samples? Are you Detail-Oriented? Interested in Growing Your Career? Please keep reading...

    We have a great opportunity for a Test Article Coordinator III in our Dose Formulations Department in Madison, WI. Covance's work in developing new pharmaceutical solutions has an incredible impact on millions of lives worldwide. Be a part of this life-saving work and help improve patients' lives while growing your career.

     

    Pay rate: $16-18/hr., depending on experience

     

    In this role, you will perform a variety of test article and sample management responsibilities in compliance with appropriate SOPs and regulatory guidelines, in support of departmental operations.

    Duties and Responsibilities:

    • Performs any combination of sample management tasks; including labeling, transferring, tracking, inventory reconciliation, archival, and disposal of test article and/or samples.
    • Reviews shipping paperwork against protocols and eNotes.
    • Coordinates retrieval, check out, and return of study related materials and documents appropriately.
    • Responsible for entry and accuracy of client material inventories.
    • Solves problems independently, contacting internal or external clients for clarification as needed.
    • Handles internal and external customer inquiries and requests and may correspond directly with external customers.
    • Determines disposition of study specific test articles and samples.
    • Maintains storage units in accordance with GLPs, SOPs, and Policies and Procedures.
    • May be on-call after hours to respond to storage unit alarms.
    • Maintains and organizes the storage units to ensure integrity of study related materials.
    • Performs one of the following tasks proficiently and starts to learn the second: Completes receipt and log-in of study-specific and non-study specific materials within the appropriate data acquisition system.  Completes shipment of all materials and documents disposition appropriately.
    • Assists in training and mentoring of new employees, works with and directs less experienced staff. Oversees and reviews work of peers, as appropriate.
    • Prioritizes workload and/or special projects on a daily basis.
    • Identify potential areas for improvement, provide possible solutions, and assist with implementation.

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    Education/Qualifications:

    • Associate degree

    Experience:

    • At least 2-3 years' applicable experience. Additional experience may be substituted for degree.
    • Excellent customer service skills including attention to detail, accuracy, confidentiality and effective communication skills.
    • Ability to identify and communicate customer service needs.
    • Effective conflict resolution skills.
    • Ability to use a variety of computer applications and proficient at the department specific software used.
    • Excellent documentation skills.
    • Working knowledge of company procedures for the sample management process.
    Posting ID: 584171245Posted: 2020-11-10