Customer Service Rep

    Mediacom
    Marion, IL 62959
    Full-time, Part-time
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    Job Description

    GENERAL RESPONSIBILITIES:
    Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.

    SPECIFIC RESPONSIBILITIES:

    • Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.

    • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.

    • Troubleshoot basic service issues and schedule on site service calls when necessary.

    • Receive and process customer payments, balance cash drawer, and post customer adjustments.

    • Issue and receive equipment from customers.

    • Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.

    • Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.

    • Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.

    • Regular Attendance required.

    • Perform other duties as directed or required by your supervisor.

    • Other duties as assigned.

    EXPERIENCE/SKILLS:

    • High school diploma or GED required; Associates degree preferred.

    • Required - 1-3 years' experience in retail and/or consumer sales.

    • Preferred - 3 plus years' customer service & cash handling/reconciliation experience.

    • Exceptional relationship-building skills.

    • Excellent communication skills.

    • Ability to multi-task and prioritize in a fast-paced environment.

    • Effective cash handling skills.

    • Valid driver's license and satisfactory driver record may be required for some locations.

    • Must demonstrate intermediate to advanced PC skills.

    • Sales ability and willingness to meet sales goals.

    • Able to stand for long periods.

    • Occasional travel to other sites within the region.

    • Ability to work evenings, weekends and holidays and overtime as needed.

    Keywords: Front Counter, Customer Service, Sales

    To apply, please send copy of resume to khenley@mediacomcc.com

    Posting ID: 584268999Posted: 2020-11-24