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$33.89 - $69.32
Full-time
1705 South Braddock Avenue, Pittsburgh, PA 15218
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Updated 19 days ago
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About Curbside Express Lead:

Curbside Express Leads are key players in in our stores’ success. They make sure our Curbside Express orders are fulfilled quickly, accurately and with a smile. They also provide unparalleled guest service and support the Curbside Team Leader. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

About Us:

If you thrive on providing excellent customer service in a fast-paced environment, Giant Eagle is ready to welcome you to the family. Team Members here enjoy careers - not just jobs. Together, we're working to be the most innovative, leading provider of high-quality food, drug, fuel and related services to everyone in our communities. That takes all of us, especially those willing to develop their talents and voice their opinions.

Reports To: Curbside Team Leader

Job Responsibilities:

  • Administer Team Members' workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
  • Provide customer service that exceeds requirements for both internal and external guests.
  • Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers, etc.).
  • Respond to guest calls regarding product inquiries, special orders, and product requests.
  • Schedule Team Members and delegate work assignments.
  • Provide coaching and feedback to Team Members.
  • Oversee and evaluate training provided to Team Members
  • Attend and conduct daily team huddles.
  • Write department orders, monitor ordering, and supervise stocking and receiving.
  • Develop and implement merchandising plans using company guidelines
  • Take an active role in building the store's product assortment.
  • Utilize all available tools to help reduce and eliminate shrink.
  • Comply and perform self-assessments.
  • Pass all internal and external audits.
  • Develop and maintain communication processes with other departments.
  • Be willing and able to be back up other grocery lead positions.
  • Must be able to work a flexible schedule, which could include nights, weekends, and holidays.
  • Maintain safety as the top priority for our Team Members, guests, and products.
  • Properly handle products and equipment in accordance with food safety and safety guidelines.
  • Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors, and the community.

Experience

Required: 0 to 6 months

Desired: Customer Service Experience; 1-3 years in a service-oriented environment,

and be comfortable with technology. Additionally, experience leading others is desired.

Education

Required: High School diploma or equivalent

Desired: 18 months to 3 years of retail management training or similar

Supervisory Responsibility: Supervision of Team Members in one department

Lifting Requirement: Up to 50 pounds

Posting ID: 585290874 Posted: 2021-10-06 Job Title: Express Lead