Summary A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws. Responsibilities Include Team Environment Hire, train and develop their employees Communicate job expectations to their employees Plan, monitor, appraise and review their employees’ job performance Provide coaching and feedback; disciplines when appropriate Operational Excellence Create and maintain a guest first culture in the restaurant Ensure all shifts are appropriately staffed to achieve guest service goals Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws Ensure Brand standards and systems are executed Prepare and complete action plans; implement production, productivity, quality and guest service standards Complete audits and implement plans to drive system improvements Profitability Control costs to help maximize profitability Execute all in-restaurant marketing promotions in a timely manner Execute new product roll-outs including team training, marketing and sampling Set sales goals and track results
Skills/Qualifications Fluent in English Math and financial management Restaurant, retail, or supervisory experience At least 18 years of age (where applicable) High School diploma, or equivalent Competencies Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Sets, prioritizes and maintains focus on important activities Reads and interprets reports to establish goals and deliver results Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results Problem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Identifies root cause of a problem and implements a solution to prevent from recurring Empowers others to make decisions and resolve issues Interpersonal Relationships & Influence Develops and maintains relationships with team Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Encourages collaboration and teamwork Leads others; negotiates and takes effective action Building Effective Teams Identifies and communicates team goals Monitors progress, measures results and holds others accountable Creates strong morale and engagement within the team Accepts responsibilities for personal and team commitments Recognizes and rewards employee’s strengths, accomplishments and development Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
You are applying for work with a franchisee of Dunkin’, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. © 2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.