Outdoor Power Equipment Service Desk Associate

Individually Owned and Operated Ace Hardware Store
27255 Detroit Rd, Westlake, OH 44145
Full-time, Part-time
Similar jobs pay $8.96 - $13.28
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Job Description

Outdoor Power Equipment Service Desk Associate
Sales Related:
• Assist customers in selecting equipment for purchase
• Accurately complete sales transactions 
• Follow company credit policy for all sales
• Maintain sales floor - including signage, prices, point of service material and arrangement of equipment and stock displays
• Maintain a high level of knowledge on products carried
• Maintain a high level of product knowledge relevant to the buying habits of the dealership clientele and local area
• Assist Shop manager in updating sales, marketing and promotional information
• Assist Shop manager in selecting appropriate vendors and lines of equipment for both sale and rental
• Assist Shop manager in developing guidelines for working with customers to ensure maximum customer satisfaction
• Assist Shop manager in establishing a pricing policy that balances volume, customer loyalty, and the cost of doing business
• Perform all duties in an independent manner with minimum supervision
• Recognize and perform duties which need to be performed although not directly assigned
• Delivery for sales, service, and rental
• Responsible for inventory control
Department Related:
• Exercising sound and ethical business practices
• If possible, resolve all customer complaints with the goal of reducing company expense and maintaining customer satisfaction
• Ensure safe work practices are followed
• Demonstrate good judgment in investigating problems
• Demonstrate ability to tactfully handle difficult situations
Skills & Knowledge:
• Ability to understand customer requirements and use knowledge of products to recommend equipment that meets customer's needs.
• Physical ability to stand continually, sit, crouch, bend reach, walk, climb, and maneuver well.
• Able to multitask.
• Able to work under pressure.
• Good customer service skills.
• Ability to drive a manual truck with 16' trailer
• Must be able to pass a post-job offer drug screen & physical
• This position requires that the applicant have a satisfactory background check prior to accepting the position
• High School diploma required. College degree preferred.
• 3-5 years of sales experience.
• Power equipment experience also appreciated.


Additional Info

Posting ID: 588060683Posted: 2021-02-28